Senior Client Servicing Executive

MEDIAPLUS DIGITAL PTE. LTD.; Singapore; On-site; SGD 40,000 - 80,000; Full time

Job summary

An innovative agency is on the lookout for a proactive Senior Executive to elevate client service and digital marketing initiatives. This role is pivotal in developing client relationships and ensuring service excellence, making a significant impact on the agency's growth. Candidates should possess a strong background in account management, complemented by excellent communication skills and a passion for digital marketing. Join a dynamic team where you can contribute to exciting projects and grow your career in the digital landscape.

Benefits

Commissions and Incentives

Annual Salary Review

Performance Bonus

Healthcare Benefits

Transport Claim

Meal Claim

Birthday Voucher

Alternative Work-from-Home Schedule

Qualifications

• 3-4 years of client servicing experience in a marketing or digital agency.
• Proficient in account management with a strong understanding of digital marketing.

Responsibilities

• Identify and develop client opportunities to expand agency services.
• Build and maintain strong client relationships to ensure satisfaction.

Skills

Client Service Experience

Digital Marketing

Account Management

Communication Skills

Analytical Skills

Education

Bachelor’s Degree in Marketing

Bachelor’s Degree in Communications

Bachelor’s Degree in Business Administration

Job description

About the Company

We are seeking a proactive and client-focused Senior Executive to join our team. The ideal candidate will bring extensive client service experience and demonstrate passion for digital marketing and account management. This position offers a meaningful opportunity to contribute to our agency's success through exceptional client service leadership.

Key responsibilities:

Identify and Develop Client Opportunities

• Proactively explore opportunities to introduce agency services to both existing and potential clients.
• Identify trends and areas to expand the agency's services and improve client offerings.

Ensure Service Level Excellence

• Deliver on service-level agreements by maintaining high standards for availability, reliability, and timely response to client needs.
• Ensure commitments are met to build trust and strengthen relationships.

Build and Maintain Client Relationships

• Foster strong, long-lasting relationships with clients to ensure retention and minimize attrition.
• Act as a key point of contact for client needs and inquiries, ensuring their satisfaction and loyalty.

Project and Campaign Updates

• Keep clients informed of the status and progress of their projects or campaigns, addressing their concerns and feedback efficiently.
• Provide transparency and clear communication throughout all stages of the client’s journey.

Support Team Coordination and Business Operations

• Assist in business support tasks and coordinate daily account activities to streamline processes.
• Collaborate closely with internal teams to ensure smooth and effective campaign management.

Support Sales and Marketing Initiatives

• Contribute relevant information to sales and marketing efforts, including insights on customer feedback and potential sales leads.

Create Client-Facing Documentation

• Prepare presentations, proposals, and reports tailored to clients’ needs, effectively communicating value and results.

Collaborate on Campaign Performance

• Work with cross-functional teams to collect and analyse data on campaign performance.
• Provide insights and recommendations for optimizing campaign outcomes based on gathered metrics.

Stay Informed on Agency Capabilities

• Develop a comprehensive understanding of the agency’s services, solutions, and industry trends.
• Effectively communicate the agency's offerings, especially in digital marketing, to clients.

Regular Account Status Reporting

• Keep the manager updated on all account activities, including providing status and call reports to ensure transparency.

Requirements:

• Bachelor’s degree in Marketing, Communications, Business Administration, or a related field.
• 3-4 years of client servicing experience, preferably in a marketing or digital agency.
• Proficient in account management, with a strong understanding of digital marketing.
• Excellent communication and interpersonal skills.
• Ability to manage multiple clients and projects simultaneously.
• Analytical skills to assess campaign data and recommend improvements.
• Detail-oriented, proactive, and a collaborative team player.

Benefits and Remunerations

• Commissions and incentives are available for this role
• Annual Salary Review
• Performance Bonus
• Various types of leave
• Healthcare Benefits
• Transport Claim
• Meal Claim
• Birthday Voucher
• Alternative work-from-home schedule

This role presents an opportunity for anyone looking to extend an experience in the digital industry and simultaneously grow together with our company. Interested candidate, please send your resume to [e-mail]

**Please note that only shortlisted candidates will be contacted. **