Senior Client Services Manager

RYSTAD ENERGY ASIA PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

A leading energy intelligence company is seeking a dynamic Client Services Executive in Singapore. The role focuses on fostering client relationships through tailored engagement plans, onboarding, support, and collaboration with internal teams. Candidates should possess a strong background in the energy sector, excellent communication skills, and relevant client management experience.

Qualifications

• Minimum of Bachelor’s degree required.
• Minimum three years of experience in Energy, Finance, SaaS, or Consulting sectors.
• Proven knowledge of Energy markets and economic analysis.

Responsibilities

• Design and deliver engagement plans for clients.
• Manage the end-to-end customer lifecycle including onboarding and training.
• Track client usage rates and identify upsell opportunities.

Skills

Communication

Client Relationship Management

Technical Knowledge of Energy Markets

Education

Bachelor's degree

Tools

Power BI

CRM platforms

Microsoft Office

Job description

About Rystad Energy

Rystad Energy is a leading global independent research and energy intelligence company dedicated to helping clients navigate the future of energy. By providing high-quality data and thought leadership, our international team empowers businesses, governments and organizations to make well-informed decisions.

Our extensive portfolio of products and solutions covers all aspects of global energy fundamentals, spanning every corner of the oil and gas industry, renewables, clean technologies, supply chain and power markets. Headquartered in Oslo, Norway, with an expansive global network, our data, analysis, advisory and education services provide clients a competitive edge in the market. For more information, visit www.rystadenergy.com.

The role

Our Southeast Asia Commercial team is now seeking a dynamic individual to join our Singapore team as a Client Services Executive responsible for fostering lasting client relationships and being a trusted advisor to our clients.

Key Responsibilities

• Act as clients’ trusted advisor by designing and delivering tailor fit engagement plans to help clients maximize value from Rystad products and services.
• In charge of end-to-end customer lifecycle including but not limited to delivering onboarding sessions, providing tailor fit product trainings and answering client queries in a timely manner
• Take ownership of tracking client usage rates and implementing relevant strategies with the account team to improve user adoption rates.
• Work closely with account team to identify upsell opportunities, initiatives to grow user base to maximize contract renewals rate
• Become a conduit between clients and Rystad internal stakeholders eg. product managers, analysts, account team to provide product / services feedback
• Provide timely support to your book of accounts and the wider client portfolio (globally)
• Proactively participate in industry and networking events to grow the Rystad Energy brand
• Maintain all client data and interaction records in the CRM system

Skills & Attributes for success

• Minimum of Bachelor’s degree required
• Minimum three years of experience in relevant sectors such as Energy, Finance, SaaS, or Consulting
• Excellent written, oral, presentation and communication skills
• Previous experience with large enterprise / global customers is preferred
• Proven knowledge of Energy markets is a key strength
• Proven understanding of valuation models and economic analysis are highly desired
• Experience working with databases, CRM platforms and Power BI is an advantage
• Strong Microsoft Office skills (PowerPoint and Excel)

We will conduct interviews continuously and reserve the right to take down the advertisement when we find the right candidate. We regret to inform that only shortlisted candidates will be notified.