Senior Client Manager, Property & Casualty

Marsh; Singapore; Hybrid; SGD 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work (3 days in office)

Job summary

Marsh Risk in Singapore seeks a seasoned relationship manager to lead a portfolio of large retail broking clients. You will work independently, support senior colleagues on complex accounts and collaborate with internal stakeholders to drive revenue and client satisfaction.

The role emphasizes mentorship of junior team members, proactive risk assessment, and development of tailored solutions across Property and Casualty offerings for the Singapore market.

Qualifications

• Bachelor’s degree in any discipline.
• Attained CGI certification; ANZIIF/ACII is an advantage.
• 10+ years in insurance with 5+ years in retail broking.
• Experience in Property and Casualty for Singapore market.
• Strong people, time, and written communication skills.
• Analytical thinking and problem-solving ability.

Responsibilities

• Co-lead and grow a portfolio of large clients and support sales targets.
• Coach junior team members in account management and expansion.
• Research and analyze client markets and risks for strategic insights.
• Attend meetings and presentations for priority accounts to develop capabilities.
• Identify opportunities for portfolio expansion based on market trends.
• Define strategy for custom solutions and align pricing expectations.
• Engage in industry events to strengthen client networks.

Skills

People management

Time management

Verbal and written communication

Analytical thinking

Problem solving

Adaptability

Education

Bachelor’s degree (any discipline)

CGI certification (ANZIIF/ACII advantageous)

Job description

Company: Marsh Risk

Description

We are seeking a talented individual to join our Singapore retail broking (non-specialty) team at Marsh Risk. This role will be based in Singapore. This is a hybrid role that has a requirement of working at least three days a week in the office.

What can you expect?

You will join as a seasoned professional individual contributor in Singapore retail broking team (non-specialty), who works independently with minimal supervision to grow, ensure retention and relationship satisfaction of a portfolio of clients and assists senior level colleagues with complex accounts and collaborate with other internal stakeholders to meet our target revenue.

Specifically you will:

• Co-lead, maintain and grow an existing portfolio of large clients and contribute to personal and team sales targets while overseeing the portfolio of accounts held by junior members of the team.
• Coach and guide junior team members on the account management and expansion process and intervenes when necessary to offer guidance and prevent relationship losses for at-risk team accounts.
• Conduct and analyse research to maintain a comprehensive understanding of assigned accounts coinciding with business needs as well as core team accounts.
• Attend or participate in presentations or sales meetings for priority or at-risk team accounts when necessary to develop team capabilities and maintain the team portfolio.
• Identify expansion opportunities for personal and team accounts leveraging an advanced understanding of internal service and product offerings, market trends and developments and the business standing of specific accounts.
• Define the strategy for custom solution development for the team portfolio for the designated geographies, communicating product and solution, sales targets, remuneration and pricing expectations.
• Attend and participate in industry events and conferences and client functions to build up a strong professional network, maintain proximity to the relevant market and represent the Company and its product offerings and solutions.

We will count on you to:

• Research on changes in the insurance and clients’ market and identify the potential risks
• Take on a leading role within the business as a mentor and subject matter expert
• Be the face of Marsh to our large and complex clients
• Analyse and formulate insights on client challenges through data analysis
• Evaluate internal products and services to tailor to clients’ solutions
• Collaborate extensively with Business Development, Placement and Operations for day-to-day functions and wider stakeholders to align with our growth ambition

What you need to have:

• Bachelor’s Degree in any discipline
• Attained minimum Certificate in General Insurance (CGI). ANZIIF or ACII will be an added advantage
• At least 10 years' prior experience in the insurance industry including 5 years’ experience in retail broking
• Relevant experience in Property and Casualty insurance in Singapore market preferred
• Excellent people management, time management, verbal and written communication skills
• Outstanding analytical thinking and problem solving skills

What makes you stand out:

• Agility
• Highly motivated and a team player with good interpersonal skills to build strong rapport with internal and external stakeholders
• Self-starter, resourcefulness with critical thinking and problem solving skills
• Possess a positive attitude towards work and learning
• Adaptability to thrive in complex environments

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.