Senior Client Implementation & Fulfillment Lead

uobgroup; Singapore; On-site; SGD 110,000 - 170,000; Full time

Job summary

United Overseas Bank Limited seeks a client-facing project manager to implement Customer Solutions for Global Corporates and Financial Institutions. You will manage end-to-end onboarding and cash management projects, coordinating with Sales, Product Management, Client Service and Operations to drive revenue and ensure on-time delivery.

The role requires strong project management, excellent communication, and the ability to handle multiple clients and projects in a fast-paced environment, with a

Qualifications

• 1 to 2 years' experience in managing account opening and/or electronic banking service implementations is preferred.
• Strong project management and leadership skills to manage projects across multiple functional areas.
• Requires good written and verbal communication skills.
• Good knowledge of specific commercial banking products and the overall industry.
• Knowledge of different company types and KYC requirements will be advantageous.
• Superior analytical and creative thinking skills.
• Ability to implement client solutions efficiently & effectively in line with the defined processes with focus around cycle-time to expedite time to revenue
• Manage and document changes to policies and procedures that have arisen during the client on-boarding process to improve future client experience, banks operational and local regulatory requirements.
• Adheres to compliance procedures and internal/operational risk controls in accordance with any and all applicable regulatory standards, requirements, and policies.
• The ability to work and thrive in a dynamic, team-oriented environment.
• Self-motivated, resilient and positive thinking.

Responsibilities

• Lead diverse projects of varying complexity comprising account opening and/or cash management services, taking the customer from 'deal won' through to 'live' operation, working closely with Sales, Product Management, Client Service and Operations partners to enable Business Strategy and facilitate revenue growth.
• Implement using structured project management tools & techniques while managing multiple client projects simultaneously to ensure customer solutions are implemented on time and within SLAs.
• Manage client expectations and ensure customer satisfaction through follow-up, client responsiveness, thorough communication and customer training.
• Supports Corporate Bankers & Transaction Banking Sales staff when technical expertise is required on electronic banking products and solutions, training and support.
• Ability to manage multiple clients and projects/tasks simultaneously.

Skills

Project management

Leadership

Communication skills

Analytical thinking

Teamwork

Job description

United Overseas Bank Limited seeks a client-facing project manager to implement Customer Solutions for Global Corporates and Financial Institutions. You will manage end-to-end onboarding and cash management projects, coordinating with Sales, Product Management, Client Service and Operations to drive revenue and ensure on-time delivery.

The role requires strong project management, excellent communication, and the ability to handle multiple clients and projects in a fast-paced environment, with a