Senior Cleaning Operations Manager – SOPs & QA

cpg facilities management pte ltd; Singapore; On-site; SGD 110,000 - 170,000; Full time

Job summary

CPG Facilities Management Pte Ltd in Singapore seeks an experienced Cleaning Operations Manager to lead and standardize cleaning services across contracts. You will develop SOPs, governance frameworks, monitor KPIs, and drive continuous improvement while maintaining strong client relationships.

The role requires at least 5 years of managerial experience in professional cleaning, familiarity with NEA licensing, audits and quality systems, and the ability to translate client expectations into

Qualifications

• At least 5 years of managerial experience in professional cleaning.
• Familiar with NEA licensing, audits, and quality systems.
• Ability to independently develop SOPs and governance frameworks.

Responsibilities

• Develop and implement cleaning SOPs, work instructions, and standards.
• Establish QA processes and monitor KPIs and service standards.
• Supervise and review cleaning operations to ensure quality and excellence.
• Collaborate with clients to understand expectations and manage stakeholder relations.
• Identify opportunities for process improvements and cost optimisation with practical solutions.
• Support standardization of cleaning practices and governance across contracts.

Skills

Managerial experience

Quality systems

SOP development

Client management

Continuous improvement

Job description

CPG Facilities Management Pte Ltd in Singapore seeks an experienced Cleaning Operations Manager to lead and standardize cleaning services across contracts. You will develop SOPs, governance frameworks, monitor KPIs, and drive continuous improvement while maintaining strong client relationships.

The role requires at least 5 years of managerial experience in professional cleaning, familiarity with NEA licensing, audits and quality systems, and the ability to translate client expectations into