Senior Claims Digital Enablement Specialist

Prudential; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

Prudential Services Asia is seeking a Business Analyst to support delivery across Singapore's claims digital enablement initiatives. You will translate claims business needs into clear, testable requirements and ensure end-to-end delivery across cross-functional teams, including claims, operations, product, and technology.

You will lead requirements, assist with test planning, SOPs, and knowledge transfer, and embed new capabilities into BAU while ensuring regulatory and policy constraints are

Qualifications

• 4–6 years of experience in business analysis, digital enablement, process improvement or transformation roles.
• Experience in insurance or financial services, preferably with exposure to Claims operations.
• Hands‑on experience delivering system enhancements, digital projects or process transformation initiatives.

Responsibilities

• Drive requirements gathering, functional analysis and documentation across assigned claims initiatives.
• Lead requirement walkthroughs, clarifications and sign-offs with stakeholders.
• Support delivery readiness, UAT planning, test scenario reviews and defect triage.

Skills

Business analysis

Stakeholder management

Requirements gathering

UAT planning

Education

Diploma or Degree in Business/Information Systems/CS

Job description

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

In this role, you will be responsible for supporting delivery across Prudential Singapore’s claims digital enablement initiatives, translating claims business needs into clear, testable requirements and ensuring smooth end-to-end delivery. The role partners closely with Claims, operations, product, technology and cross-functional teams to implement strategic business initiatives, regulatory changes and claims transformation projects that improve claims process efficiency, operational readiness, service delivery and customer experience across the claims journey.

Job Description:

1. Business Analysis & Functional Ownership

Drive requirements gathering, functional analysis and documentation across assigned claims initiatives, including business requirement documentation, functional specifications, user stories, business rules and process flows. Gather end-to-end requirements across customer, agent and internal claims journeys, ensuring requirements are complete, accurate, testable and aligned to business outcomes. Lead requirement walkthroughs, clarifications and sign-offs with Claims, operations, technology and other cross-functional stakeholders. Partner stakeholders to evaluate solution options, clarify expected functional behaviour and translate claims business needs into implementable solutions. Act as a claims domain SME with a strong understanding of claims processes, operational scenarios, system behaviours and downstream dependencies.

2. Delivery, Testing & Operational Readiness

Assess change impacts across claims and integrated systems, and align stakeholders on scope, dependencies, risks and downstream operational implications. Support delivery readiness, including UAT planning, test scenario review, test outcome validation and defect triage. Support operationalisation activities, including drafting or updating SOPs, user guides, training materials, knowledge transfer and stakeholder walkthroughs. Support release execution, post-deployment verification and early-life stabilisation / hypercare with Claims, business and technology teams. Work with relevant teams to embed new capabilities into BAU, including exception handling, support processes and post-launch improvement actions.

3. Stakeholder Leadership, Governance & Continuous Improvement

Actively engage stakeholders, track decisions, surface risks/issues and drive follow-through across assigned workstreams. Bridge Claims, business and technology teams to enable timely decisions, clear communication and disciplined execution. Partner working-level stakeholders and the Team Lead to shape and prioritise work requests / backlog items, including business problem statements, impact assessments and dependencies. Ensure requirements and delivery artefacts align with internal governance, operational controls and relevant regulatory / policy constraints. Identify and drive improvements in claims processes, customer journeys, documentation standards and delivery practices to enhance efficiency, quality and customer centricity.

Who we are looking for:

• Strong analytical and problem-solving skills.
• Proactive, adaptable and able to manage multiple priorities.
• Excellent stakeholder management and communication skills.
• Detail-oriented with a strong focus on quality and execution.
• Collaborative team player with a continuous improvement mindset.

Work Experience

• 4–6 years of experience in business analysis, digital enablement, process improvement or transformation roles.
• Experience in insurance or financial services, preferably with exposure to Claims operations.
• Hands‑on experience delivering system enhancements, digital projects or process transformation initiatives.
• Familiarity with requirements gathering, testing, change implementation and stakeholder management.
• Experience working with cross-functional teams across business and technology environments.

Education

• Diploma or Degree in Business, Information Systems, Computer Science or a related discipline

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part‑time / fixed‑term work, or any other status protected by applicable law.

We encourage the same standards from our recruitment and third‑party suppliers taking into account the context of grade, job and location.

We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

We are Prudential. For every life, we are partners. For every future, we are protectors.

Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa.

We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange.

We are focused on four strategic regions: Greater China, ASEAN, India and Africa.

Our customers are served by around 55,000 agents and more than 200 bank partners.

Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom.

Find out more at www.prudentialplc.com Follow us on LinkedIn