Senior Claim Analyst

QBE INSURANCE (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 40,000 - 70,000; Full time

Job summary

A leading insurance company is seeking a Claims Manager to handle complex motor claims from start to finish. Responsibilities include negotiating settlements, maintaining accurate records, and ensuring compliance with regulations. Ideal candidates will have strong negotiation and investigation skills, with a passion for process improvement.

Qualifications

• Experience in handling high-value motor claims is crucial.
• Strong negotiation skills required.
• Ability to work with various stakeholders in the claims process.

Responsibilities

• Manage end-to-end handling of complex motor claims.
• Conduct regular performance reviews of service providers.
• Contribute to process improvement initiatives.

Skills

Negotiation

Investigation

Claims Management

Attention to Detail

Job description

Claims Management:

• Manage end-to-end handling of complex, high-value, or disputed motor claims
• Investigate claims thoroughly, liaising with policyholders, third parties, repairers, loss adjusters, investigators, and legal representatives
• Assess liability, quantum, and policy coverage in accordance with internal guidelines and regulatory requirements
• Negotiate settlements to achieve fair outcomes for both the company and customers

Record Keeping:

• Maintain accurate and timely records in the claims management system
• Identify and escalate potential fraud cases to the Fraud, Waste and Abuse (FWA) team
• Ensure compliance with all relevant legislation, industry regulations, and internal policies
• Collaborate with procurement and vendor management teams to ensure service level agreements (SLAs) are met and continuously improved

Performance Reviews:

• Conduct regular performance reviews of panel service providers, including:
• Repairers – evaluating quality of repairs, turnaround time, and cost efficiency
• Surveyors – assessing accuracy and timeliness of vehicle assessments
• Investigators – reviewing thoroughness, objectivity, and compliance with investigative protocols

Process Improvement:

• Contribute to process improvement initiatives and support the implementation of new technologies and workflows
• Collaborate with procurement and vendor management teams to ensure service level agreements (SLAs) are met and continuously improved
• Maintain accurate and timely records in the claims management system
• Identify and escalate potential fraud cases to the Fraud, Waste and Abuse (FWA) team