If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.
About the position:
The Assistant Supervisor, Operations will be responsible for overseeing the inbound and outbound teams. He/She will report to the Warehouse Manager. This role involves end-to-end activities such as inbound receiving, returns, dispatch, labeling, picking, auditing, and delivery processes.
Roles & Responsibilities:
- Assist with daily duties of employees to ensure quality standards are met and proper procedures are followed.
- Provide guidance to employees in handling errors, problems, complaints, and disputes.
- Manage cycle counting program according to SLA.
- Investigate stock discrepancies and communicate causes to the operation.
- Investigate internal excess and short picks and communicate causes to the operation.
- Report any stock adjustments, including reasons for these adjustments.
- Ensure KPIs are met and reports are promptly submitted to Supervisor/Manager.
- Interpret and explain work procedures and policies to staff.
- Prepare and manage reports, manuals, and other documents using WMS or SAP.
- Maintain orderly records in compliance with company regulations.
- Ensure adherence to legal and company policies and procedures; undertake disciplinary actions if necessary.
- Perform ad-hoc tasks as assigned by the Manager to support operations.
Qualifications:
- Minimum O Level/ Diploma or relevant discipline is preferred.
- Knowledge and experience of supervisory principles and practices.
- Excellent computer, analytical, presentation, and people skills.
- Strong problem-solving skills and ability to delegate work.
- Ability to manage and maintain an effective team environment.
- Ability to follow, perform, and maintain good performance in housekeeping and safety tasks as assigned by management.
- Consistently demonstrate and maintain excellent service quality at all organizational levels.