Senior Business Operations Executive (6 months AC)

Singtel Group; Singapore; On-site; USD 30,000 - 70,000; Full time

Job summary

An empowering career awaits you at a forward-thinking company, where you can make a significant impact as a Senior Business Operations Executive. In this role, you will enhance processes and policies to support organizational goals, ensuring network quality and resiliency. You’ll engage with stakeholders, manage service recovery during disruptions, and provide technical support. This position offers comprehensive health benefits and ongoing training, making it a great opportunity for those looking to grow in a dynamic environment. Join us and unlock new possibilities in your career!

Benefits

Comprehensive health and wellness benefits

Ongoing training and development programs

Internal mobility opportunities

Qualifications

• At least 1 year of experience in service operations is advantageous.
• Proficiency in MS Office, especially Excel.

Responsibilities

• Reviewing processes for system acceptance testing and improving network quality.
• Managing service recovery activities during disruptions to minimize downtime.

Skills

Service Operations

MS Office (Excel)

Process Improvement

Technical Support

Backend Operations

KYM/KYC and AML/CFT Knowledge

Education

Diploma in Business Management

Job description

Select how often (in days) to receive an alert:

Senior Business Operations Executive (6 months AC)

An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that take your career to new heights. So, when you say hello to us, you are really empowered to say…“Hello BIG Possibilities”.

Make an Impact by

• Reviewing existing best practices and processes for system acceptance testing and introducing preventive or optimized measures to improve network quality and resiliency proactively.
• Improving processes and policies in support of organizational goals and targets. Documenting and updating policies and procedures to maximize output.
• Monitoring adherence to rules, regulations, and procedures.
• Managing and improving the efficiency of services. Facilitating coordination and communication between support functions, business teams, and vendors.
• Supporting the review of system security, network architecture, policy documents, user access, and system activities regularly.
• Performing and coordinating service recovery activities promptly during service disruptions to minimize downtime and revenue loss.
• Liaising with internal and external stakeholders and vendors during incident management and following up with root cause analysis and permanent solutions.
• Participating in BCP and/or Audit program initiatives as needed.
• Providing Tier 2 technical support for customers and managing vendors for Level 3 & 4 support.
• Tracking all trouble tickets raised to external vendors/partners, as well as requests from internal stakeholders.

Skills for Success

• Diploma in Business Management or equivalent.
• At least 1 year of experience in service operations is advantageous.
• Proficiency in MS Office, especially Excel.
• Meticulous, process-oriented, and detail-oriented.
• Ability to provide remote support for ad-hoc business and marketing events, including festive occasions.
• Understanding of backend operations, payment systems, and mobile wallets is beneficial.
• Knowledge of KYM/KYC and AML/CFT is a bonus.

Rewards that Go Beyond

• Comprehensive health and wellness benefits.
• Ongoing training and development programs.
• Internal mobility opportunities.

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.