Senior Business Analyst - Global Net Ops Programs

DHL; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

Join DHL Express as a Senior Business Analyst in Singapore, focusing on driving compliance efforts related to denied parties, sanctions, and embargoes. This role offers the opportunity to engage with cross-functional teams to build robust compliance solutions while ensuring alignment with global regulatory changes.

Qualifications

• 5+ years’ experience in trade compliance or equivalent operations experience.
• Experience in process automation and IT solution delivery.

Responsibilities

• Lead enhancements of compliance tools and define automated processes.
• Conduct global compliance reviews and oversee post-deployment data quality.

Skills

Analytical skills

Problem-solving skills

Stakeholder engagement

Communication

Familiarity with compliance tools

Knowledge of Agile

Education

Bachelor's degree in Compliance, Business, Law, or related field

Tools

Microsoft Office

Process modeling tools

Job description

DHL Express - a company that connects people!

What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.

Distinguished as No.1 World’s Best Workplace by Great Place to Work and Fortune MagazineDHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work.Start YOUR career with DHL today…

We are looking for a Senior Business Analyst based in Bonn, Germany or Singapore.

DHL Express Global Network Operations

Step up to a rewarding challenge at DHL Express!

Join our Global Network Operations Programs (GNOP) team as a Senior Business Analyst, driving our Denied Party, Sanctions, and Embargoes (DPSE) compliance efforts. This role supports the design, enhancement and governance of trade compliance systems and processes, aligning DHL’s global operations with evolving regulatory requirements.

The Senior Business Analyst – DPSE plays a key role in understanding regulatory and compliance requirements, defining business solutions, and ensuring changes are successfully integrated into DHL’s global network. The role encompasses:

• Compliance process automation
• Risk mitigation and regulatory adherence
• Business rules and IT systems alignment

You will collaborate across Legal, Compliance, IT, and Operations to deliver robust, governance-led compliance solutions within the Express Global Applications Portfolio (EGAP).

How will you contribute to the success of DHL?

Compliance & Regulatory Analysis

• Serve as SME for denied party screening, sanctions, and embargo compliance
• Assess and interpret global regulatory changes (OFAC, BIS, UN, EU sanctions)
• Define automated screening processes and workflows
• Collaborate with Legal and Compliance to ensure full regulatory alignment

Product & Process Management

• Lead enhancements of DPNEXTGEN tools
• Develop business cases and project briefs for compliance IT solutions
• Align with GBIT, Trade Compliance Centres, and regional ops teams
• Manage cross-functional working groups

User Engagement & Deployment

• Conduct global compliance reviews and validation
• Design training programs for compliance stakeholders
• Support Development SPRINT testing, UATs and solution deployment

Post-Implementation & Monitoring

• Oversee post-deployment reviews and data quality controls
• Develop corrective action plans and contingency procedures
• Monitor system performance and reduce false positives

Do you have what it takes?

• Strong analytical and structured problem-solving skills
• Business process analysis and regulatory impact assessment experience
• Skilled in stakeholder engagement, communication, and facilitation
• Familiarity with compliance, risk management, and automation tools
• Knowledge of Agile, DevOps, and project methodologies (e.g., PRINCE2)
• Strong command of English (written and verbal); able to influence at senior levels
• Proficiency in Microsoft Office and process modeling tools
• Bachelor’s degree preferred (in Compliance, Business, Law, International Trade, or related field) or related business experience
• 5+ years’ experience in trade compliance, sanctions, regulatory risk roles or equivalent operations experience
• Experience in process automation, business analysis, and IT solution delivery
• Relevant certifications considered: ACAMS, CUSECO, or equivalent
• Global or regional experience in regulatory environments is a plus

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic

DHL Express Singapore Pte. Ltd. Aperia, 10 Kallang Avenue, Tower 2 11-10/18 339510 Singapore DHL Express GHO (SG Office) DHL Express Singapore Pte. Ltd.
Aperia, 10 Kallang Avenue, Tower 2 11-10/18
339510 Singapore