Senior Business Analyst (Digital Operations), AVP

OCBC Bank; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

An established industry player is on the lookout for a Senior Business Analyst to drive digital transformation initiatives. This pivotal role involves analyzing business processes, creating a multi-year roadmap, and collaborating with diverse teams to implement innovative solutions. The ideal candidate will have extensive experience in operations and digital tools, ensuring that the organization enhances operational efficiency and customer experience. Join a dynamic team dedicated to continuous improvement and make a significant impact on the company's digital journey.

Qualifications

• 10+ years of experience in business analysis with a focus on operations.
• Strong understanding of process analysis and improvement methodologies.

Responsibilities

• Analyze and improve operational processes through digitalization.
• Collaborate with IT to design and implement digital solutions.

Skills

Business Process Analysis

Digital Transformation

Problem-Solving

Stakeholder Communication

Data Analysis

Change Management

Tools

Excel

Power BI

Automation Platforms

Job description

Job Description - Senior Business Analyst (Digital Operations), AVP (250000CN)

About the Role:

We are seeking a skilled and analytical Senior Business Analyst to play a critical role in our digital transformation journey with regional responsibilities. As a key member of the digital operations team, you will be responsible for analyzing current business processes, building and maintaining a multi-year roadmap, identifying opportunities for digital transformation, and working closely with stakeholders to implement innovative solutions that optimize operational efficiency and enhance customer experience.

Key Responsibilities:

1. Operations Roadmap: Work with stakeholders across various departments to build, maintain, and execute a multi-year roadmap to deliver benefits.
2. Requirements Gathering: Work with stakeholders across various departments to gather and document detailed business requirements for digital transformation initiatives.
3. Process Analysis: Analyze existing operational processes to identify inefficiencies, bottlenecks, and areas for improvement through digitalization.
4. Solution Design and Implementation: Collaborate with IT and operations teams to design and implement digital solutions that address business and operational needs, leveraging technologies such as automation, AI, and data analytics.
5. Data Analysis: Utilize data to provide insights on operational performance, identify trends, and recommend data-driven improvements to support digital transformation.
6. Stakeholder Communication: Serve as a liaison between business units, IT, Operations, and external vendors, ensuring clear communication and alignment throughout the transformation process.
7. Change Management: Support the adoption of new digital tools and processes by helping to develop training materials and conducting workshops for end-users.
8. Testing & Validation: Coordinate and participate in user acceptance testing (UAT) to ensure that digital solutions meet business and operational requirements and are ready for deployment.
9. Continuous Improvement: Monitor the effectiveness of implemented digital solutions and propose enhancements to drive ongoing operational efficiency.

Qualifications:

1. 10+ years of experience as a Business Analyst, with a focus on operations or digital transformation.
2. Effective in building and maintaining multi-year roadmaps to deliver benefits.
3. Strong understanding of business process analysis and improvement methodologies.
4. Experience with digital tools and technologies, such as automation platforms and data analytics.
5. Proficiency in data analysis and visualization tools (e.g., Excel, Power BI).
6. Excellent problem-solving skills with a detail-oriented approach to identifying and addressing business and operational needs.
7. Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
8. Experience with project management methodologies and tools (e.g., SDLC, Agile, Scrum).