Senior Associate, Technical Business Analyst, Future Ready Technology, Group Technology

DBS Bank Ltd; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

DBS Bank Ltd. seeks a Technical Business Analyst to join the Banking Technology team, focusing on customer onboarding and servicing journeys across digital banking products and channels.

You will work with stakeholders, product owners, architects, developers, and operations to define requirements, optimize journeys, and deliver scalable tech solutions. The role requires 4+ years in BA/Tech BA within banking, strong analytical skills, experience with Agile, and knowledge of API integrations and

Qualifications

• Bachelor’s degree required in CS/IT/Engineering/related field.
• 4+ years of banking/financial services BA/Tech BA experience.
• Experience gathering and documenting business and functional requirements.
• Experience in Agile delivery environments with backlog mgmt and user stories.

Responsibilities

• Lead end-to-end requirement gathering and analysis with business stakeholders across onboarding and servicing journeys.
• Document onboarding processes for retail banking products (savings, current, FDs, cards, digital banking).
• Translate requirements into functional specs, user stories, acceptance criteria, and process flows (BRD/FRD).
• Analyze current customer journeys to identify optimization and digitization opportunities.
• Perform gap analysis between existing platforms and target-state solutions.
• Collaborate with UX, product, and tech teams to ensure seamless onboarding experiences.
• Work with architects and developers to define scalable, feasible solutions.
• Support SIT, UAT, and production implementation activities.
• Facilitate grooming sessions and stakeholder alignment workshops.
• Ensure compliance with regulatory, risk, AML/KYC, FATCA/CRS, and internal governance.

Skills

Business analysis

Requirement gathering

Agile & backlog mgmt

Stakeholder management

Communication & documentation

Analytical thinking

Bridge business & tech

API integrations understanding

Digital banking platforms

Education

Bachelor's Degree in Computer Science/IT/Engineering/Business Information Systems

Tools

JIRA

Confluence

SQL

APIs

UML/BRD/FRD

Job description

Job Role

We are seeking a highly motivated and experienced Technical Business Analyst to join our Banking Technology team. The role focuses on Customer Account Onboarding and Servicing Journeys, supporting the delivery and enhancement of digital banking experiences across multiple banking products and channels. You will work closely with business stakeholders, product owners, architects, developers, and operations teams to define requirements, optimize customer journeys, and deliver scalable technology solutions that improve customer experience and operational efficiency.

Key Responsibilities

• Lead end-to-end requirement gathering and analysis with business stakeholders across retail banking onboarding and servicing journeys.
• Understand and document customer onboarding processes for various retail banking products, including:
• Savings Accounts
• Current Accounts
• Fixed Deposits
• Cards
• Digital Banking Services
• Other retail banking products and services
• Translate business requirements into clear functional specifications, user stories, acceptance criteria, and process flows (BRD/FRD).
• Analyze current customer journeys and identify opportunities for process optimization and digitization.
• Perform gap analysis between existing platforms and target-state solutions.
• Work closely with UX, product, and technology teams to ensure seamless onboarding and servicing experiences.
• Collaborate with architects and developers to define scalable and technically feasible solutions.
• Support SIT, UAT, and production implementation activities.
• Facilitate grooming sessions, requirement walkthroughs, and stakeholder alignment workshops.
• Ensure compliance with regulatory, risk, AML/KYC, FATCA/CRS, and internal governance requirements within onboarding processes.

Required Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business Information Systems, or a related discipline.
• Minimum 4+ years of experience as a Business Analyst or Technical Business Analyst in the banking or financial services industry.
• Strong domain knowledge of Retail Banking Account Onboarding and Customer Servicing Journeys.
• Hands-on experience gathering and documenting business and functional requirements.
• Experience working in Agile delivery environments, including backlog management, user story creation, and sprint grooming.
• Strong analytical and problem‑solving skills with excellent stakeholder management capabilities.
• Ability to bridge business and technology teams effectively.
• Understanding of API integrations, system interfaces, and digital banking platforms.
• Excellent communication and documentation skills.

Preferred Experience

• Experience in digital onboarding, eKYC, AML/KYC, FATCA/CRS, and customer due diligence processes.
• Familiarity with retail banking channels such as Branch, Internet Banking, Mobile Banking, and Contact Centre platforms.
• Experience working on customer servicing capabilities such as profile maintenance, account updates, product fulfillment, and digital self‑service journeys.
• Exposure to workflow and process orchestration platforms used in onboarding and servicing ecosystems.
• Knowledge of Agile tools such as JIRA and Confluence.
• Familiarity with SQL, APIs, and basic system integration concepts.
• Experience working with cloud‑native and microservices‑based architectures is an advantage.
• Understanding of AI/GenAI‑enabled customer onboarding or servicing solutions is a plus.

Location: DBS Asia Hub

Job: Technology

Schedule: Regular Employee Status: Full time

Business Function Group Technology enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Tech, we manage majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

DBS is more than a bank - we're shaping the future of finance and communities. With innovation at our core and impact in our DNA, we go beyond banking to build careers, relationships, and a better world. DBS is a leading financial services group in Asia with a presence in 19 markets. Headquartered and listed in Singapore, DBS is in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. Recognised for its global leadership, DBS has been named "World's Best Bank" by Global Finance, "World's Best Bank" by Euromoney and "Global Bank of the Year" by The Banker. The bank is at the forefront of leveraging digital technology to shape the future of banking, having been named "World's Best Digital Bank" by Euromoney and the world's "Most Innovative in Digital Banking" by The Banker. In addition, DBS has been accorded the "Safest Bank in Asia" award by Global Finance for 15 consecutive years from 2009 to 2023. DBS provides a full range of services in consumer, SME and corporate banking. As a bank born and bred in Asia, DBS understands the intricacies of doing business in the region’s most dynamic markets and is committed to building lasting relationships with customers. With its extensive network of operations in Asia and emphasis on engaging and empowering its staff, DBS presents exciting career opportunities.