Senior Associate, SFSO Custody - Client Service Management, Institutional Banking Group Operati[...]

DBS Bank Limited; Singapore; On-site; SGD 80,000 - 110,000; Full time

Job summary

A leading bank in Singapore is seeking a Senior Associate for its SFSO Custody team. This role involves managing client relationships, ensuring service standards, and monitoring market developments. Ideal candidates will have a Bachelor's degree and substantial experience in client services, delivering exceptional client satisfaction while navigating a dynamic banking environment.

Benefits

Competitive salary and benefits package

Dynamic work environment

Qualifications

• Experience in business operations, sales or management in Corporate Account Services.
• Proven ability to provide outstanding client service at a senior level.
• Self-motivated and independent.

Responsibilities

• Act as point of contact for Securities Services clients and ensure high service levels.
• Monitor regional and global markets; prepare insights on developments.
• Maintain regular contact with clients for feedback on service levels.

Skills

Client Service

Communication

Interpersonal Skills

Presentation Skills

Education

Bachelor's Degree

Job description

Senior Associate, SFSO Custody - Client Service Management, Institutional Banking Group Operations (IBGO), Group Operations

Senior Associate, SFSO Custody - Client Service Management, Institutional Banking Group Operations (IBGO), Group Operations

Senior Associate, SFSO Custody - Client Service Management, Institutional Banking Group Operations (IBGO), Group Operations

Business Function

Group Operations enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

• Acts as the point of contact for assigned Securities Services clients on all matters pertaining to its custodial relationship with the bank, ensuring delivery of high service levels, and consistent overall customer experience.
• Work closely with Operations team to ensure that all Service level standards are duly met.
• Review and ensure solid understanding of client requirements and compliance with Service Level Agreement / Service Level Standard.
• Maintain regular contact with clients to obtain feedback on service levels. Initiate service review at frequency as agreed with client.
• Be the voice of the customer, take ownership for solutions.
• Facilitate query handling to ensure timeliness and accuracy of responses.
• Monitor regional and global markets for new developments, analyze the impact of market developments and regulatory changes, and prepare Newsflashes, Custody Insights on specific topics of interests.
• Ensure effective and timely client communication on areas of client impact, including Bulletins, Operations queries, questionnaires.
• Initiate issue escalation to the relevant Unit Heads when necessary.
• Maintain MIS on client AUC and activity for internal reporting/reference.

Requirements

• Bachelor's Degree preferred
• Direct experience within business operations, sales or management environment in Corporate Account Services.
• Demonstrate ability to provide outstanding client service at a senior level.
• Demonstrate excellent communications and interpersonal skills with ability to build strong client relationships.
• Demonstrate effective presentation skills, comfortable with audience of senior level professionals
• Independent, proactive and self-motivated

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

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