Senior Associate, Governance and Risk Analyst, Consumer Banking Group

DBS Bank; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

DBS Bank in Singapore is seeking a proactive and detail-oriented professional to support business assurance, governance, and business management across Financial Planning, Investments and Insurance.

You will coordinate live verification after deployments, manage customer-impact issues, and provide governance support across the unit, gaining broad exposure to operations, technology changes, and risk controls.

Qualifications

• 6+ years of experience in Business Management, COO Office, Business Operations, PMO, Governance, Operational Support, Process Improvement, or related functions.
• Experience within Financial Services, Wealth Management, Insurance, Banking, or Investments preferred.
• Experience supporting technology-enabled business changes and production releases.
• Exposure to incident management, governance reporting, and stakeholder coordination.

Responsibilities

• Investigate production issues impacting customer information displayed through digital channels and customer-facing touchpoints.
• Analyse discrepancies between customer-facing information and internal source systems or databases.
• Assess customer and business impact arising from data inconsistencies.
• Coordinate investigation and resolution activities with Business, Operations, Technology, and Regional Platform teams.
• Validate that data corrections have been accurately implemented across customer channels and internal systems.
• Monitor recurring data issues and recommend process, control, or system improvements to enhance data quality and consistency.
• Maintain clear documentation of issue investigations, findings, remediation actions, and closure outcomes.
• Coordinate and oversee business live verification activities following system releases, enhancements, and production deployments.
• Ensure impacted business processes, customer journeys, reports, interfaces, and operational controls are appropriately validated in production.
• Work with business stakeholders to obtain verification results, evidence, and sign-offs.
• Track and coordinate timely resolution.
• Support post-implementation reviews and lessons learned exercises.
• Maintain verification records and supporting documentation for governance and audit purposes.

Skills

Business Assurance

Governance

Stakeholder Management

Data Analysis

Incident Investigation

Communication

Attention to Detail

Organisational Skills

Reporting

Tools

PowerPoint

Excel

Management reporting tools

Job description

We are seeking a proactive and detail-oriented professional to support business assurance, operational governance, and business management activities across our Financial Planning, Investments, and Insurance businesses.

This role will be responsible for coordinating live verification activities following technology deployments, managing customer-impact issues, and providing governance support across the FInancial Planning, Investments and Insurance unit.

This is an excellent opportunity for an individual seeking broad exposure across business operations, technology change, governance within a fast-paced environmet

Key Responsibilities

Customer Issue Management

• Investigate production issues impacting customer information displayed through digital channels and customer-facing touchpoints.
• Analyse discrepancies between customer-facing information and internal source systems or databases.
• Assess customer and business impact arising from data inconsistencies.
• Coordinate investigation and resolution activities with Business, Operations, Technology, and Regional Platform teams.
• Validate that data corrections have been accurately implemented across customer channels and internal systems.
• Monitor recurring data issues and recommend process, control, or system improvements to enhance data quality and consistency.
• Maintain clear documentation of issue investigations, findings, remediation actions, and closure outcomes.

Governance & Risk

• Identify opportunities to simplify operational processes and strengthen controls.
• Support implementation of process improvements arising from incidents, customer feedback, audits, or risk reviews.
• Contribute to initiatives that improve operational efficiency, customer experience, and governance effectiveness.

Live Verification & Production Assurance

• Coordinate and oversee business live verification activities following system releases, enhancements, and production deployments.
• Ensure impacted business processes, customer journeys, reports, interfaces, and operational controls are appropriately validated in production.
• Work with business stakeholders to obtain verification results, evidence, and sign-offs.
• Track and and coordinate timely resolution.
• Support post-implementation reviews and lessons learned exercises.
• Maintain verification records and supporting documentation for governance and audit purposes.

Requirements

Experience

• 6+ years of experience in Business Management, COO Office, Business Operations, PMO, Governance, Operational Support, Process Improvement, or related functions.
• Experience within Financial Services, Wealth Management, Insurance, Banking, or Investments preferred.
• Experience supporting technology-enabled business changes and production releases.
• Exposure to incident management, governance reporting, and stakeholder coordination.

Skills & Competencies

• Business Assurance & Governance
• Production Verification & Validation
• Incident Investigation & Problem Solving
• Data Analysis & Issue Resolution
• Business Management & Reporting
• Stakeholder Management
• Strong Communication & Presentation Skills
• Attention to Detail and Organisational Skills
• Proficiency in PowerPoint, Excel, and management reporting tools

Location:

DBS Asia Central

Job:

COO Office/Business Mgt & Support

Schedule:

Regular

Employee Status:

Full time