Senior/Associate Executive, Office of Patient Experience

Singapore General Hospital; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading hospital in Singapore is seeking a support staff member for the Office of Patient Experience (OPE). In this role, you will engage with patients and families, manage feedback, and ensure timely updates in the feedback database. Candidates should possess a diploma and excel in communication and interpersonal skills.

Qualifications

• Diploma holder, preferably with healthcare experience.
• Excellent verbal and written communication skills.
• Bilingual in English and another language.
• Proficient in Microsoft Office.

Responsibilities

• Manage feedback from patients and families.
• Respond to enquiries and document feedback.
• Update feedback database regularly.

Skills

Interpersonal skills

Communication skills

Bilingual

Teamwork

Education

Diploma in any discipline

Tools

Microsoft Office

Job description

Reporting to the Senior Manager, you will support OPE in managing feedback and responses within the Hospital. You will attend to walk-in patients and families as well as phone calls to the OPE Hotline.

You will review and follow up with appropriate actions on the feedback received. In addition, you are expected to respond to general feedback and enquiries, compile feedback documentation for filing and provide timely updates into the feedback database.

Requirements:

• Diploma in any discipline, preferably with relevant experience in healthcare industry

• Excellent interpersonal and communication skills (both verbal and written)

• Effectively bilingual in English and a second language

• Proficient in Microsoft Office applications

• Enjoys engaging people and thrives on working in a team