Senior / Associate Executive, Credit Control

SMRT Corporation Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading transport provider in Singapore is seeking a Credit Control Officer to improve revenues by managing credit terms and ensuring timely payments. The ideal candidate has at least 2 years of experience in credit control, preferably in the transport industry, and possesses excellent mathematical and negotiation skills. This role offers a 5-day work week in a fast-paced environment.

Qualifications

• At least 2 years of experience in credit control.
• Prior experience in taxi and/or car rental industries is advantageous.
• Candidate possessing a valid Class 3/3A Driving License is an advantage.

Responsibilities

• Manage drivers and corporate accounts' debts efficiently.
• Ensure key performance indicators of credit control are met.
• Monitor outstanding balances of accounts.

Skills

Proficient in MS Office, especially MS Excel

Strong negotiation skills

Excellent mathematical abilities

Organizing and numerical skills

Interpersonal skills

Education

Diploma or equivalent qualification

Job description

Company description:

STRIDES Premier is a significant player in the point-to-point (P2P) transport industry in Singapore with a fleet of taxis, private hire vehicles (PHV), and limousines, including 300 electric vehicles. STRIDES Premier also has an automotive arm that services more than 7,000 vehicles, including those belonging to the Ministry of Home Affairs, Ministry of Defence, and Changi Airport Group. We provide high-quality, convenient transportation services and offer the best-value rental schemes & benefits for driver partners.

Job description:

Job Purpose

To improve revenues by reducing bad debt exposure through the direct management of credit terms.

Responsibilities

Efficient management of drivers and corporate accounts' debts.
Ensure the Key Performance Indicators (KPI) of Credit Control are met.
Monitor and control drivers and corporate client accounts' outstanding balances.
Contact customers and send reminders to ensure timely payments.
Negotiate repayment plans with customers and set payment terms and conditions accordingly.
Conduct aged balance reviews with superiors and follow up on review actions.
Report and alert on any exceptional and delinquent customers and apply appropriate actions to minimize bad debt.
Prepare daily operation reports.
Administer litigation/credit monitoring and screening processes.
Ensure compliance with financial policies and procedures.
Manage and review repossession and external collection agencies' performance.
Attend to drivers' queries and appeals related to credit control.

Qualifications & Work Experience

• Diploma or equivalent qualification (a Diploma in Business-related discipline is an advantage)
• At least 2 years of experience in credit control
• Prior experience in taxi and/or car rental industries is advantageous
• Candidate possessing a valid Class 3/3A Driving License is an advantage
• Mandarin/Malay-speaking candidates preferred, as they will serve Mandarin/Malay-speaking clients
• Excellent mathematical abilities
• 5-day work week

Skills

Technical skills include:

• Proficient in MS Office, especially MS Excel (VLOOKUP, Pivot Tables, formulas)

Generic skills include:

• Meticulous with strong organizing and numerical skills
• Result-oriented, capable of working with tight resources and deadlines
• Strong negotiation and communication skills
• Excellent team player
• Customer service-oriented with good interpersonal skills
• Ability to work in a fast-paced and dynamic environment