Senior Associate Engineer (ID:715919)

PERSOL; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

PERSOL in Singapore is seeking a proactive Shift Leader for mission-critical network operations. You will supervise a shift, coordinate incident responses, and drive operational resilience across multiple services.

You will oversee change control, incident communications, and post-incident reviews, coaching engineers on new systems and SOP updates to improve efficiency. The role requires strong collaboration with international teams and stakeholders, with a focus on timely updates during service

Qualifications

• Diploma in a relevant discipline.
• At least 3 years' relevant experience, including leading shifts.
• Knowledge of network protocols up to Layer 3.
• Experience managing incidents in a mission-critical operational environment.
• Ability to coordinate stakeholders and communicate updates during service disruptions.

Responsibilities

• Monitor shift performance against commitments.
• Lead the assigned shift and direct operational activities across network and facility services.
• Oversee the accuracy and timeliness of operational communications.
• Coordinate incident management and provide regular recovery updates.
• Govern change-requests to ensure approval compliance.
• Coordinate international voice fault investigations between overseas providers and internal owners.
• Monitor network health reporting during major events with updates from service owners.
• Coach shift engineers on new systems and updated SOPs and work instructions.
• Conduct post-incident reviews and recommend improvements to increase efficiency.
• Handle network surveillance across mobile, broadband, fixed-line, television and facility services.

Skills

Shift leadership

Incident management

Stakeholder coordination

Network resilience

Education

Diploma

Job description

About the role

Lead mission-critical network operations and coordinate timely incident resolution across essential digital services. Strengthen shift performance, operational governance and service resilience through effective leadership and continuous improvement.

Key responsibilities

• Monitor overall shift performance to ensure compliance with operational commitments.
• Lead the assigned shift and direct operational activities across critical network and facility services.
• Oversee the accuracy and timeliness of operational communications.
• Coordinate incident management by engaging relevant stakeholders and issuing regular recovery updates.
• Govern change-request execution to ensure compliance with approval requirements.
• Manage international voice fault investigations by coordinating between overseas service providers and internal service owners.
• Monitor network health reporting during major events by coordinating performance updates from service owners.
• Coach shift engineers on new systems and brief them on updated standard operating procedures and work instructions.
• Conduct post-incident reviews and recommend improvements to increase operational efficiency.
• Handle network surveillance across mobile, broadband, fixed-line, television and facility services.

What we're looking for

• Diploma in a relevant discipline.
• At least three years of relevant experience, including experience leading operational shifts.
• Knowledge of network protocols up to Layer 3.
• Experience managing incidents in a mission-critical operational environment.
• Ability to coordinate stakeholders, prioritise operational activities and communicate updates accurately during service disruptions. We regret that only shortlisted candidates will be notified.