Senior Associate Engineer

Singtel Group; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

Singtel Group is seeking a dedicated professional to monitor and improve telecommunication services in a dynamic environment. Responsibilities include ensuring service quality for mobile and broadband systems, incident management, and contributing to innovative operational projects. Ideal candidates possess a diploma in relevant fields and experience with 4G/5G and automation, showcasing a passion for teamwork and excellence.

Qualifications

• Minimum 2 years relevant experience in telecommunications or multimedia engineering.
• Knowledge of mobile 4G/5G, IoT technologies, and Virtualization using VMware is advantageous.
• Self-motivated and customer-oriented with report writing skills.

Responsibilities

• Monitor health of Singtel consumer services and submarine cable systems.
• Chair virtual war room during incidents and prepare health dashboard.
• Prepare shift reports and involve in automation projects.

Skills

Telecommunication

Computer Science

Electrical Engineering

4G/5G Technologies

IoT Technologies

Process Automation

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

ITIL v4

Education

Diploma in Telecommunication/Computer Science Engineering

Diploma in Electrical/Electronics & Communications Engineering

Diploma in Info-Comm Technology

Job description

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An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you are really empowered to say…“Hello BIG Possibilities”.

Singtel Networks, the most established telecommunications infrastructure provider in Singapore is transforming to enable the digital generation of tomorrow. We are introducing new capabilities in 5G, Cloud, Analytics, Digital Commerce, Software Engineering, Cyber Security to enhance our core competencies and deliver innovative and differentiated Mobile and Fixed services (Broadband, TV and Telephony) for our customers. We are committed to celebrating inclusion and diversity and is a strong believer to upskill and nurture all individuals.Come join us today as we build Singtel’s Networks of tomorrow, and Empower Every Generation to live, work and play in new ways!

Make an Impact by:

• Perform 24x7 shift duty monitoring the health of the Singtel consumer services (mobile, broadband, Fixed, TV, m-Finance) and the submarine cable systems
• Coordinate for planned activities (change requests and maintenances) and oversee that they are carried out in accordance to Change Management Process
• In accordance to the incident management framework, when an incident threshold is breached, convene internal stakeholders to work on the resolution and facilitate aligning on the communications to the customers, the authority and the management team
• Chair virtual war room to collate network health status, prepare health dashboard and notify the management team during special events eg. NDP, Xmas cross-over etc
• Prepare shift report encompassing change activities summary and incident summary
• Involve in ad-hoc projects on innovation and automation to improve on the efficiency of the NOC operations

Skills for Success:

• Diploma in Telecommunication/Computer Science Engineering or Electrical/Electronics & Communications Engineering, Electronics, Info-Comm Technology
• At least 2 years relevant experience working in telecommunications or multimedia engineering would be an advantage
• knowledge of mobile 4G/5G and IoT technologies would be an advantage
• knowledge of Virtualization using VMware, NFVi, SDI
• Knowledge of Cloud Technologies will be advantageous
• Knowledge of ITIL v4 methodology will be advantageous
• Experience/knowledge in process automation
• Self-motivated, enthusiastic, and able to handle multiple support cases
• Good report writing skills, conversant in the use of Microsoft Word, Excel, and Powerpoint
• Ability to work independently with minimum supervision and able to adapt to a dynamic working environment
• Customer-oriented, and capable of collaborate and work well with others
• Must be a team player with strong interpersonal skills

Are you ready to say Hello to BIG Possibilities?
Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!