Senior Associate Digital Business Analyst

DBS Bank Limited; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading bank in Singapore seeks a candidate to join its Group Operations team, focusing on enhancing Contact Centre systems. The ideal candidate will support software development initiatives, ensuring project timelines are met while improving customer experiences. A degree in a relevant field is required.

Qualifications

• Degree holder in Computer Science, IT, Engineering or Business.
• Good understanding of SDLC and Agile.
• Experience in customer service preferred.
• Availability for overtime during releases.

Responsibilities

• Support software development projects for Contact Centre operations.
• Ensure smooth delivery of system enhancements through comprehensive testing.
• Prepare and execute test cases based on user requirements.

Skills

Software Development Lifecycle (SDLC)

Agile Project Management

Customer Service

Collaboration

Education

Bachelor's Degree in Computer, IT, Engineering or Business

Tools

Microsoft 365

Jira

Confluence

Figma

Job description

Business Function

Group Operations enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

• Support software development projects and initiatives to improve Contact Centre operations, employee journey and overall customer experience.
• Ensure smooth delivery of Contact Centre system enhancements in Banking (such as CRM and telephony) and fixes through comprehensive testing.
• Preparation of test cases based on user requirements, executing cases, and collaborate with developers to ensure all issues are resolved before release.

Requirements

• Bachelor's Degree in Computer, IT, Engineering or Business equivalent.
• Good understanding of Software Development Lifecycle (SDLC)
• Proficient in productivity tools such as Microsoft 365, Jira, Confluence, Figma, etc.
• Experience in Agile Project Management and Customer Service is preferred.
• Strong ownership of assigned projects and ensure tasks are completed to meet project timeline.
• After office hours and weekend/PH work are expected to support releases during off-peak hours.

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements.

Operations