Senior Associate / Associate Executive (Business Office)

KK Women's & Children's Hospital; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading healthcare institution in Singapore seeks a Senior Associate / Associate Executive for patient billing management. Responsibilities include processing accurate bills, submitting claims, and addressing issues as they arise. Candidates should hold a relevant diploma and have strong customer service skills, with the ability to multi-task and work well in a team.

Qualifications

• Fresh Diploma or GCE N/O/A/NITEC/Higher NITEC/WSQ Cert in Healthcare with 6 years of experience.
• Proven experience in customer service with demonstrated competency.

Responsibilities

• Process and generate accurate bills for patients/third-party payers.
• Submit patient claims to CPF for bill settlement and follow up on claims.
• Escalate pertinent incidents and problems encountered.

Skills

Customer Service

Multi-tasking

Interpersonal skills

Problem-solving

Education

Diploma in Healthcare Operations or equivalent

Job description

About Us

The National Cancer Centre Singapore (NCCS) is a leading national and regional tertiary cancer centre, attending to the majority of cancer cases in Singapore’s public healthcare sector. We offer world class oncology care by having the best talent, doing robust clinical and translational research and leading education efforts to improve cancer outcomes. Join us to build a meaningful career and offer patients hope for a cancer-free tomorrow.

About the Role

As a Senior Associate / Associate Executive, you are responsible in assisting with the establishment and implementation of policies, procedures and internal controls, in relation to patient billing, processing of bills, submissions, liaising with other departments and any ad-hoc duties.

Key Responsibilities

• Processing and generating accurate bills to be sent to patients / third-party payers
• Submitting patients’ claims to CPF for settlement of bills and following up with claims returned by CPF board
• Escalate any pertinent incidents and problems encountered
• Perform any other duties as assigned accordingly by Supervisor

Job Requirements

• Fresh Diploma; OR GCE N / O / A / NITEC / Higher NITEC / WSQ Cert in Healthcare (Operations) with 6 years’ experience and demonstrated competency
• Experience in Customer Service and demonstrated competency
• Ability to multi-task
• Demonstrates good interpersonal skills and problem-solving skills, and a team-player