Senior Associate / Associate Executive (Business Office)

Singapore General Hospital; Singapore; On-site; SGD 35,000 - 55,000; Full time

Job summary

Singapore General Hospital seeks a Senior Associate / Associate Executive to manage patient billing and claims processing. The role requires relevant education and experience, strong customer service skills, and the ability to multitask. Join us to play a vital role in enhancing patient care in a leading national cancer center.

Qualifications

• Fresh Diploma or relevant certifications with 6 years' experience.
• Experience in Customer Service.
• Ability to multi-task and work as a team-player.

Responsibilities

• Process and generate accurate bills for patients.
• Submit patient claims to CPF and follow up on settlements.
• Escalate incidents and perform duties as assigned.

Skills

Interpersonal skills

Problem-solving skills

Multi-tasking

Customer Service

Education

Diploma in Healthcare (Operations)

Job description

About Us

The National Cancer Centre Singapore (NCCS) is a leading national and regional tertiary cancer centre, attending to the majority of cancer cases in Singapore’s public healthcare sector. We offer world class oncology care by having the best talent, doing robust clinical and translational research and leading education efforts to improve cancer outcomes. Join us to build a meaningful career and offer patients hope for a cancer-free tomorrow.

About the Role

As a Senior Associate / Associate Executive, you are responsible in assisting with the establishment and implementation of policies, procedures and internal controls, in relation to patient billing, processing of bills, submissions, liaising with other departments and any ad-hoc duties.

Some of the Key Responsibilities include:

• Processing and generating accurate bills to be sent to patients / third-party payers
• Submitting patients’ claims to CPF for settlement of bills and following up with claims returned by CPF board
• Escalate any pertinent incidents and problems encountered
• Perform any other duties as assigned accordingly by Supervisor

Job Requirements

• Fresh Diploma; OR GCE N / O / A / NITEC / Higher NITEC / WSQ Cert in Healthcare (Operations) with 6 years’ experience and demonstrated competency
• Experience in Customer Service and demonstrated competency
• Ability to multi-task
• Demonstrates good interpersonal skills and problem-solving skills, and a team-player