Senior Associate / Assistant Vice President, Know Your Customer, CORE Team, COO Office, Institu[...]

Borr Drilling; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading financial institution in Singapore is seeking a CDD Onboarding Manager. This role involves overseeing a team, ensuring quality compliance in account openings, and requires strong AML/KYC experience. The successful candidate will foster team development and oversee operations to enhance customer onboarding efficiency in a dynamic environment. Competitive salary and benefits are offered.

Qualifications

• Minimum 6 years of AML/KYC experience.
• ACAMS or ICA certification is a plus.
• Proficient in name screening and materiality assessment.

Responsibilities

• Manage team of 4-5 focusing on end-to-end CDD Onboarding.
• Perform independent quality checks on CDD records.
• Provide guidance on risk assessment and exercise risk calls.

Skills

Attention to detail

Supervisory skills

Analytical ability

Interpersonal skills

Organizational skills

Communication

Education

Bachelor’s degree

Tools

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Job description

Business Function
DBS Institutional Banking Group provides corporate customers with a full range of commercial banking products and services, including cash management services, current accounts, time deposits, trade finance, working capital finance, term loans and foreign exchange. Through our continued commitment, DBS has cultivated long-standing relationships with its customers in the region that are based on account relationship management, service differentiation, product development and rigorous credit standards.
Responsibilities

• Manage a team of 4-5 staff focusing on end-to-end CDD Onboarding & Account Opening process for IBG customers.
• Perform independent checking to ensure quality of CDD records (including Account Opening documents) & Screening assessment performed by team members.
• Provide guidance on risk assessment & exercise risk calls, where appropriate.
• Be the first level escalation point & provide advisory to new / complex / ambiguous scenarios raised by team members & internal stakeholders.
• Plan, forecast & monitor capacity of the team to drive operational efficiency & effectiveness.
• Proactively monitor productivity of team members, turnaround time (TAT) of onboarding requests to manage backlogs & adhering to Service Level Agreement (SLA).
• Analyse trends impacting team productivity & root causes arising from case rejections to triangulate issues identified in relation to existing staff knowledge, internal process & policy.
• Engage team members & internal stakeholders to raise awareness of quality issues identified, implement operational workaround / recommend process & policy changes to avoid recurrence.
• Deliver coaching, performance development & identify staff training needs based on productivity & quality metrics.
• Collaborate with internal stakeholders across different functions & levels for stronger partnership to improve customer’s Onboarding Journey.
• Assist with ad-hoc tasks (eg. preparation internal team reports, support remediation exercise, participate in User Acceptance Testing (UAT) & other initiatives), where required.
• Maintain a current understanding of money laundering, terrorist financing & sanctions issues, including policies, procedures, regulations, industry best practices, criminal typologies & developing trends.

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Requirements

• Minimum of a Bachelor’s degree.
• Minimum 6 years of AML/KYC experience with proven track record in CDD Onboarding and/or Account Opening fields.
• AML, CFT & Sanctions-related knowledge is a pre-requisite with understanding of KYC requirements (such as MAS Notice 626).
• Proficient in name screening (True / False matches) & materiality assessment (Adverse News Media, Politically Exposed Persons, Sanctions etc).
• Ability to multi-task, be detailed-oriented & organised in managing high daily volume, individual / team book of work & priorities in a fast-paced environment.
• Strong supervisory & interpersonal skills with interest in coaching & developing people.
• Strong analytical ability & inquisitive mind towards process / workflow improvement.
• Good verbal & written communication.
• An advocate of experimentation & innovation when new task / project is assigned.
• Possess intermediate proficiency in Microsoft tools (eg. Word, PowerPoint & Excel).
• ACAMS or ICA professional certification is a plus.

Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.