Senior Associate / Assistant Vice President, Know Your Customer, CORE Team

DBS Bank Limited; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading bank is seeking a Senior Associate / Assistant Vice President for the KYC team in its Institutional Banking Group. The role involves managing a team for customer due diligence onboarding and ensuring the quality of customer records. Candidates must have substantial experience in AML/KYC, strong analytical and supervisory skills, and be proficient with Microsoft tools. Join a dynamic work environment committed to improving the customer onboarding journey.

Qualifications

• Minimum 6 years of AML/KYC experience with a proven track record.
• Understanding KYC requirements such as MAS Notice 626.
• ACAMS or ICA certification is a plus.

Responsibilities

• Manage a team focusing on CDD onboarding for IBG customers.
• Ensure quality of CDD records and provide guidance on risk assessments.
• Analyze trends affecting team productivity and implement improvements.

Skills

Analytical Ability

Interpersonal Skills

Attention to Detail

Coaching Skills

Education

Bachelor’s Degree

Tools

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Job description

Senior Associate / Assistant Vice President, Know Your Customer, CORE Team, Institutional Banking Group COO Office - (WD72226)

Job Description:

• Manage a team of 4-5 staff focusing on end-to-end CDD Onboarding & Account Opening process for IBG customers.

• Perform independent checking to ensure quality of CDD records (including Account Opening documents) & Screening assessment performed by team members.

• Provide guidance on risk assessment & exercise risk calls, where appropriate.

• Be the first level escalation point & provide advisory to new / complex / ambiguous scenarios raised by team members & internal stakeholders.

• Plan, forecast & monitor capacity of the team to drive operational efficiency & effectiveness.

• Proactively monitor productivity of team members, turnaround time (TAT) of onboarding requests to manage backlogs & adhering to Service Level Agreement (SLA).

• Analyse trends impacting team productivity & root causes arising from case rejections to triangulate issues identified in relation to existing staff knowledge, internal process & policy.

• Engage team members & internal stakeholders to raise awareness of quality issues identified, implement operational workaround / recommend process & policy changes to avoid recurrence.

• Deliver coaching, performance development & identify staff training needs based on productivity & quality metrics.

• Collaborate with internal stakeholders across different functions & levels for stronger partnership to improve customer’s Onboarding Journey.

• Assist with ad-hoc tasks (e.g. preparation internal team reports, support remediation exercise, participate in User Acceptance Testing (UAT) & other initiatives), where required.

• Maintain a current understanding of money laundering, terrorist financing & sanctions issues, including policies, procedures, regulations, industry best practices, criminal typologies & developing trends.

Requirements:

• Minimum of a Bachelor’s degree.

• Minimum 6 years of AML/KYC experience with proven track record in CDD Onboarding and/or Account Opening fields.

• AML, CFT & Sanctions-related knowledge is a pre-requisite with understanding of KYC requirements (such as MAS Notice 626).

• Proficient in name screening (True / False matches) & materiality assessment (Adverse News Media, Politically Exposed Persons, Sanctions etc).

• Ability to multi-task, be detailed-oriented & organised in managing high daily volume, individual / team book of work & priorities in a fast-paced environment.

• Strong supervisory & interpersonal skills with interest in coaching & developing people.

• Strong analytical ability & inquisitive mind towards process / workflow improvement.

• Good verbal & written communication.

• An advocate of experimentation & innovation when new task / project is assigned.

• Possess intermediate proficiency in Microsoft tools (eg. Word, PowerPoint & Excel).

• ACAMS or ICA professional certification is a plus.