Senior Associate / Assistant Manager, Baggage Transformation

Changi Airport Group (Singapore) Pte. Ltd.; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

Changi Airport Group is seeking a motivated individual for the Baggage Transformation team, where you'll drive key projects shaping the future of baggage operations. Ideal candidates are independent, problem-solvers comfortable engaging with diverse teams. No prior experience required, with opportunities to learn and grow in an exciting airport environment.

Qualifications

• Candidates with no experience are welcomed to apply.
• Comfortable in using presentation tools and data analytics tools.
• Experience in airport or ground handling operations advantageous.

Responsibilities

• Drive project approvals and engage stakeholders for new initiatives.
• Lead the design of digital applications and validate project concepts.
• Support planning, budgeting, and execution of the Baggage Transformation Programme.

Skills

Problem-solving

Interpersonal skills

Adaptability

Education

Good degree in any discipline

Tools

Microsoft suite of tools

Job description

Company description:

Changi Airport Group (CAG) is the manager of Singapore Changi Airport, a leading air hub in Asia and one of the world's most awarded airports. As airport manager, CAG performs the key functions of airport operations, air hub development, retail and commercial activities, infrastructure development and airport emergency services. CAG also manages Seletar Airport, and through its subsidiary, Changi Airports International, it takes Changi's presence beyond Singapore's shores through consultancy projects and investments in foreign airports. Come join us today!

Job description:

The Baggage Transformation team oversees the implementation of the Baggage Transformation Programme, drives key strategic initiatives, and oversees ongoing digitalisation and organisation projects that will shape the future of Changi Airport's Baggage Operations and Experience, by working closely with internal and external airport stakeholders involved intimately in Baggage Operations. This role reports to the team lead of the Baggage Transformation team:

• You will drive the development and obtain approvals from senior management for key projects
• You will engage airport stakeholders for buy-in and support of new initiatives, and promote collaboration and cross sharing of data real-time
• You will lead the design of digital applications and conduct of trials to validate hypotheses and test out concepts and ideas
• You will drive the change management and implementation of the key projects to enable proactive management of baggage via data driven capabilities, improve operational processes and passenger experience in Changi Airport
• You will support the Baggage Transformation team lead in planning, budgeting, tracking, and executing the Baggage Transformation Programme

Requirements:

• Good degree in any discipline. Candidates with no experience are welcomed to apply
• Highly motivated, independent, resourceful, and adaptable team player
• Enjoys problem-solving and challenging the status quo
• Strong written, verbal, and interpersonal skills to interact with a diverse group of both senior management and operations staff
• Comfortable in using presentation tools and spreadsheet/data analytics tools (e.g. Microsoft suite of tools and any other digital tools to aid in work)
• Familiarity/interest to work with modern database and information system technologies is a plus
• Experience in airport or ground handling operations with background in project management or change management roles will be advantageous