(Senior) Assistant Manager, Service Ops, Planning

National University Polyclinics; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A prominent institution is seeking a motivated individual to join their Service Operations team. This role focuses on enhancing patient experience through stakeholder engagement and continuous improvement initiatives. The ideal candidate will possess a degree in Business Administration, relevant operations experience, and excellent communication skills, contributing to a culture of service excellence.

Qualifications

• 1-2 years of experience in an operations role, preferably within healthcare.
• Familiarity with project management concepts and willingness to learn change management principles.
• Demonstrated ability to work effectively in team environments.

Responsibilities

• Engage stakeholders to identify areas of improvement and implement change management plans.
• Collaborate to ensure initiatives are integrated into daily operations.
• Monitor and evaluate the effectiveness of implemented initiatives.

Skills

Communication

Interpersonal skills

Attention to detail

Adaptability

Education

Bachelor’s degree in Business Administration

Tools

Microsoft Office Suite

Job description

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Job ID: 8508

Job Function: Administration

Institution: National University Hospital

Overview

Reporting to the Section Head, Service Operations, this role is central to fostering a culture of service excellence and reinforcing the importance of ‘ Incredible Care’ in a tertiary hospital setting. The individual, as part of Service Ops team, will work closely with various stakeholders to identify areas of improvement, develop initiatives and execute change management plans to enhance patient experience and satisfaction.

Job Responsibilities

You will be responsible for the following:

• Engage stakeholders such as clinic and ward managers etc, and tap on insights from patient feedback, to identify areas of improvement, design and implement change management plans, in line with NUH Service Delivery System to improve patient experience
• Collaborate with stakeholders to ensure initiatives are integrated into daily operations
• Monitor and evaluate the effectiveness of implemented initiatives, making data-driven recommendations for continuous improvement
• Develop and manage timelines for initiatives

Requirements

• Bachelor’s degree in Business Administration, or a related field.
• 1-2 years of experience in an operations role, preferably within the healthcare sector or customer service setting.
• Familiarity with project management concepts and willingness to learn change management principles
• Proficiency in Microsoft Office Suite
• Excellent communication and interpersonal skills, with the ability to interact with various stakeholders
• Enthusiasm for continuous learning and professional development in the field of patient experience
• Demonstrated ability to work effectively in team environments.
• Attention to detail, ability to learn and adapt quickly in a dynamic healthcare environment