Senior Assistant Manager, Service Operations (Healthcare)

MCI Career Services Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading healthcare provider in Singapore is seeking a full-time Service Operations Manager to oversee daily clinic operations. The role involves managing a team, improving service quality, and collaborating with caretakers to enhance patient experiences. Ideal candidates should have experience in a similar healthcare position and a strong ability to foster employee engagement.

Qualifications

• 1-2 years of experience in service operations within healthcare.
• Proven ability to lead and engage teams.
• Strong stakeholder management and collaboration skills.

Responsibilities

• Manage day-to-day service operations and improve processes.
• Lead and develop a team of patient service associates.
• Conduct data analysis and prepare performance reports.

Skills

Employee engagement

Strategic thinking

Leadership

Collaboration

Problem-solving

Job description

About the role

You will be responsible for overseeing day-to-day service operations, driving continuous improvement, and fostering a culture of excellence. This is a full-time position offering the opportunity to work in a dynamic, fast-paced environment and contribute to the growth and success of our leading healthcare provider.

What you'll be doing

• Manage a team of patient service associates, foster a positive and productive work environment, and ensure provision of quality service and compliance to hospital policies and procedures.

• Oversee the daily operations of the clinic, partner stakeholders to address process issues and efficiencies.

• Work closely with stakeholders such as ancillary staff, doctors, nurses, and allied health professionals to constantly identify areas of improvement, to enhance processes, and refine patient experience and satisfaction.

• Perform data collection, analysis and prepare reports and dashboard to track key performance indicators and other measures of success.

• Develop and implement business plans, to expand clinic’s suite of services and meet business targets.

• Responsible for annual budgeting and procurement.

What we're looking for

• Minimum 1 - 2 years of experience in a similar service operations role within the healthcare industry

• Proven ability to lead employee engagement initiatives in a fast-paced and multidisciplinary environment.

• Strategic thinker with a passion for healthcare excellence and employee engagement.

• Strong collaborator who can build relationships with clinical and non-clinical stakeholders.

• Creative and innovative approach to solving communication challenges in a complex organization.

• Ability to manage multiple priorities in a fast-paced hospital setting

Please submit your updated resume in MS Words format by using theAPPLY NOW BUTTON. For a quick response, you may call 6018 4670.

Alternatively, you may send your application and resume in MS Words format to [e-mail]

**We regret to inform that only shortlisted candidates would be notified.

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Kiranjeet Kaur Gill
Registration Number: R25129769
EA Licence No: 06C2859 (MCI Career Services Pte Ltd)