(Senior) Assistant Manager, Service Operations

Job ID: 8122

Job Function: Administration

Institution: National University Hospital

Overview

Lead a team and work closely with stakeholders to manage assigned clinic(s). This role is responsible for the clinic’s provision of quality service across the continuum of care, in compliance with regulations and hospital policies. In addition, this role is responsible for clinic growth which will focus on indicators such as volume and meeting financial targets.

Job Responsibilities

You will be responsible for the following:

1. Manage a team of patient service associates, foster a positive and productive work environment, and ensure provision of quality service and compliance with hospital policies and procedures.
2. Oversee the daily operations of the clinic, partnering with stakeholders to address process issues and efficiencies.
3. Work closely with stakeholders such as ancillary staff, doctors, nurses, and allied health professionals to constantly identify areas of improvement, enhance processes, and refine patient experience and satisfaction.
4. Perform data collection, analysis, and prepare reports and dashboards to track key performance indicators and other measures of success.
5. Develop and implement business plans to expand the clinic’s suite of services and meet business targets.
6. Responsible for annual budgeting and procurement.

Requirements

1. Bachelor’s degree from a recognised institution.
2. At least 1 – 2 years of relevant experience.
3. Proven ability to lead employee engagement initiatives in a fast-paced and multidisciplinary environment.
4. Working experience in the healthcare domain, or in a clinical setting, understanding basic clinical terms, medical standards, and jargon would be advantageous.
5. Strategic thinker with a passion for healthcare excellence and employee engagement.
6. Strong collaborator who can build relationships with clinical and non-clinical stakeholders.
7. Creative and innovative approach to solving communication challenges in a complex organisation.
8. Ability to manage multiple priorities in a fast-paced hospital setting.
9. Empathy and cultural sensitivity, ensuring inclusive communication across diverse staff groups.