Senior / Assistant Manager / Senior Executive, Call Centre (Supervisor)

Sengkang General Hospital Pte. Ltd.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A healthcare facility in Singapore is seeking a Call Centre Operations Manager to oversee daily operations, manage staff, and ensure service excellence. The ideal candidate should have a degree in any discipline, 3 years of relevant experience, and proficiency in Microsoft Office. Strong interpersonal and analytical skills are essential for this dynamic role.

Qualifications

• 3 years’ relevant experience in Call Centre operations or healthcare.
• Strong proficiency in Microsoft Office applications.
• Self-motivated and excellent planning skills.

Responsibilities

• Oversee daily operations of the Call Centre.
• Ensure service excellence and meet key performance indicators.
• Manage and optimize manpower and supervise staff.

Skills

Interpersonal skills

Communication skills

Analytical skills

Time management

Adaptability

Education

Degree in any discipline

Tools

Microsoft Office

Job description

You will oversee the daily operations of the Call Centre to ensure service excellence, operational effectiveness and efficiency. This will include managing and optimizing manpower, addressing operational and service challenges as well as supervising a team of staff. In addition, you will ensure the department’s key performance indicators are met and participate in strategic initiatives and projects.

Requirements

• Degree in any discipline with 3 years’ relevant experience in Call Centre operations or healthcare

• Proficient in Microsoft Office applications

• Strong interpersonal, communication and writing skills

• Self-motivated with excellent planning, analytical and time management skills

• Highly adaptable in a dynamic and fast-paced environment