Senior/ Assistant Manager, Office of CMIO

Ng Teng Fong General Hospital; Singapore; On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player in healthcare is seeking a dedicated professional to lead and manage implementation projects under the Office of CMIO. In this pivotal role, you will ensure the smooth operation of systems, manage access audits, and support the ongoing development of new access systems. Your expertise in project management and communication will be essential in fostering collaboration among diverse teams. If you thrive in a dynamic environment and are passionate about enhancing healthcare systems, this opportunity is perfect for you.

Qualifications

• Minimum 3 years of related working experience in a healthcare setting.
• Proficient in Microsoft Office Suite and excellent communication skills.

Responsibilities

• Lead and manage implementation projects under Office of CMIO.
• Support maintenance of AIAM and manage access audit investigations.
• Ensure compliance with hospital policies regarding patient data privacy.

Skills

Project Management

Interpersonal Skills

Communication Skills

Microsoft Office Suite

Analytical Skills

Team Collaboration

Education

Bachelor's Degree

Job description

Overview

• Support the maintenance of AIAM post implementation to ensure changes/updates to NGEMR mapping matrices are accurately pushed to the live system

• Support the planning, execution and implementation of future new systems that will be onboarded under AIAM

• To be trained in handling and managing system access audit investigations in JHCampus

• Lead and manage implementation projects under Office of CMIO, inclusive of stakeholders’ engagement, activities planning, change management, execution and resource management.

• To assist department with projects, ongoing BAUs and to manage the assignment of tasks to Executive/Senior Executive and Senior Executive Assistant.

Responsibilities

• Support the maintenance of AIAM post implementation.

• Maintenance of AIAM mapping matrices, alongside with Access system management master files for AIAM birthright and Functional Role mapping table.

• Support the implementation project for future access systems to be onboarded under AIAM.

• Provide users with support as post-implementation maintenance of AIAM for current NGEMR systems and future systems to be onboarded.

• Handling and managing system access audit investigations.

• Monitoring access logs – perform monthly review of access logs of the NGEMR to identify any unauthorised access.

• Investigating incidents – Investigate any suspicious access patterns or incidents flagged by system or reported by users

• Policy compliance- ensure compliance with hospital policies, procedures and regulatory requirements regarding patient data privacy and confidentiality.

• Auditing access controls – assessing and auditing access control mechanisms within NGEMR to ensure that only authorized personnel have appropriate access privileges.

• Reporting and Documentation – document audit findings, preparing reports on unauthorised accesses and work with DPO on any follow-up actions to prevent future incidents.

• Assist CMIO with webinars, training sessions to hospital staff regarding NGEMR/NEHR security practice and the importance of protecting patient information and accessing records within given boundaries.

• Lead and manage projects under Office of CMIO

• Project Planning and Management- developing project plans, timelines, and milestones in collaboration with stakeholders to ensure projects are delivered on time

• Resource allocation – assigning tasks and resources effectively to team members, ensuing workloads are balanced and aligned with project goals.

• Change management – facilitate clear and consistent communication with stakeholders, project team members and management.

• To assist department with ongoing BAUs and ad-hoc assignments, mentoring subordinates and managing the assignment of workload.

• Ensuring smooth day-to-day operations within the department by overseeing the team and processes.

• Implementing and enforcing organisational policies and procedures related to administrative tasks as such procurement, visitors management and office protocols.

• Facilitating effective communication within the organization including dissemination of information, handling correspondence and organising meetings.

Requirements

• Bachelor’s degree

• Minimum 3 years of related working experience (in healthcare setting)

• Proficient in Microsoft Office Suite

• Proficient in spoken & written English

• Excellent interpersonal and communication skills, both verbal and written

• Possess an inquisitive, meticulous nature and demonstrates strong logical and process flow skills

• Ability to collaborate effectively with diverse groups, fostering teamwork and cooperation

• Capable of thriving in a fast-paced and dynamics work environment