Senior/Assistant Manager, NCIS (Service Transformation)

Career in the Hospital
Join our incredible team at the National University Hospital (NUH), where we believe that a hospital is more than just a workplace. Every day, we witness the remarkable impact that our healthcare professionals can have on individuals, families, and entire communities.

At NUH, we are driven by a shared purpose – to lend a helping hand to those in need, to be a source of support and healing, and to empower patients to live their best lives.

We are looking for passionate and committed individuals to join us as we transform lives and create a lasting impact in the lives of our patients. The impact you make at NUH will be profound, regardless of the role you take up in the hospital.

About NUH
The National University Hospital (NUH) is Singapore’s leading university hospital, with a proud heritage dating back to 1905 with the establishment of what’s now the NUS Yong Loo Lin School of Medicine. Our strong ties with the medical school have shaped us into a unique institution, allowing us to seamlessly integrate clinical care with teaching and research. As a university hospital, we go beyond the realm of providing tertiary medical care. We are a hub of knowledge and innovation, attracting healthcare professionals who are passionate about pushing boundaries and making significant contributions to the field.

About Department and Purpose of the Position
The National University Cancer Institute, Singapore (NCIS) is a national specialist centre under the National University Health System (NUHS). It is the only public cancer centre in Singapore treating both paediatric and adult cancers in one facility.

We are seeking a dedicated Assistant Manager / Senior Assistant Manager, Service Transformation, to join our team at the National Cancer Institute, Singapore (NCIS) and its satellite clinics. The candidate will play a key role in driving operational improvements, digital innovation, and service excellence at NCIS. This role focuses on optimising workflows, enhancing patient experience, and implementing strategic initiatives that improve the efficiency and effectiveness of cancer care services across multiple sites.

The successful candidate will collaborate with clinical, administrative and technology teams to identify opportunities for transformation and ensure the seamless execution of change initiatives.

Key Responsibilities

Service Transformation & Process Improvement

• Lead and support service transformation projects aimed at improving service efficiency, patient experience scores, and improve staff productivity.
• Analyse existing workflows, identify bottlenecks, and implement process enhancements using Lean, Six Sigma, or other service quality improvement methodologies.
• Develop and implement key performance indicators (KPIs) to measure service improvements and effectiveness.
• Enhance existing quality and service initiatives clinics and wards, including updating of patient education materials.

Digital Innovation & Technology Adoption

• Work with IT teams to integrate automation and relevant digital tools that improve patient engagement and support service transformation.

Stakeholder Engagement & Change Management

• Engage with clinical, nurses, pharmacists and administrative teams to drive change initiatives in service transformation.
• Monitor inpatient and outpatient feedback from patients and engage with patients to understand and address service gaps.
• Develop and execute communication plans to ensure implementation of new service workflows and adoption of new technologies.

Strategic Planning & Policy Development

• Support leadership in formulating long-term service transformation strategies aligned with NCIS and NUHS strategic priorities.
• Contribute to the development of NUHS or NCIS guidelines and best practices to enhance service quality.
• Monitor healthcare trends and regulatory changes to ensure compliance and innovation in service delivery.

Others

• Support other initiatives and projects as needed to contribute to the success of NCIS.
• Collaborate in internal and external, cross-functional projects that enhance patient experience and service innovation.

Key Requirements

• Bachelor’s degree in healthcare, Business Administration, Public Health or a related field. A Master’s degree is an advantage.
• At least 3-5 years of experience in all or one of these: healthcare service improvement, operations or project management.
• Experience in process improvement methodologies (Lean, Six Sigma or equivalent) is an advantage.
• Strong project management skills, with the ability to lead cross-functional teams.
• Excellent communication, stakeholder management and problem-solving abilities.
• Ability to work in a fast-paced, complex healthcare environment with a patient-centered approach.

Closing & Applications
When you join NUH, you become part of a dynamic and collaborative environment where expertise, knowledge, and compassion all come together.

Working in healthcare offers satisfaction that extends far beyond the ordinary. The smiles of gratitude from patients and the profound sense of fulfilment that comes from helping others cannot be measured. It is a career that allows for both personal and professional growth. The challenges you encounter in this rapidly evolving industry push you to constantly expand your knowledge and skills, as well as encourage lifelong learning.

Be a part of a team that gets to create a transformative healthcare experience for our patients and professionals alike.