Senior Assistant Manager/Manager, Zone Operations, RHSO

National University Polyclinics; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated professional to lead community operations aimed at enhancing residents' health and wellbeing. This role involves strategic planning, project management, and collaboration with community partners to implement innovative programs. The successful candidate will have a strong background in healthcare, critical thinking skills, and the ability to foster teamwork. Join a forward-thinking organization that values continuous improvement and community engagement, and make a meaningful impact on the lives of residents in your region.

Qualifications

• Bachelor's degree with 7+ years of experience, preferably in healthcare.
• Strong planning, project management, and organizational skills required.

Responsibilities

• Lead community operations to support healthy lifestyles and manage care programs.
• Drive continuous improvement for resident experience and manage feedback.

Skills

Critical Thinking

Strategic Planning

Project Management

Analytical Abilities

Collaboration

Communication Skills

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

Job ID: 7155

Job Function: Administration

Institution: National University Health System

Job Responsibilities

• Lead in regional community operations to support the residents in leading a healthy lifestyle including the following community operations:
  • Transition care programme
  • Community Health Posts
• Support in operations planning in the following assigned areas:
  • Data analysis and monitor workload
  • Manpower planning and management
  • Collaborate and engage community partners to co-ordinate community operations
• Drive continuous improvement to enhance care and residents experience including:
  • Pilot new programmes and processes
  • Evaluate the use of technology to ease workflow improvement
  • Evaluate success of pilot programs for future action
  • Manage service related feedback and ensure residents' concerns are addressed
  • Evaluate feedback and identify potential service gaps for improvements
• Lead in regional community operations team in assigned areas:
  • Ensure department is appropriately resourced to carry out its mission - people, funding, skills & technology
  • Develop team members to enhance their skills & harness their potential
  • Integrate team with the other RHSO departments and divisions
• Any other duties

Job Requirements

• Bachelor degree in any discipline, with at least 7 years of working experience, preferably in healthcare
• Able to think critically and strategically, with strong conceptual and analytical abilities
• Strong planning, project management and organisational skills
• Able to work well with others, to foster buy-in and collaboration
• Good verbal and written communication skills.
• Proficient in Microsoft Office (Excel, Word, PowerPoint)
• Experience in strategic planning and/or programme development would be advantageous