Senior Assistant Manager/Manager (Research Operations)

National University of Singapore; Singapore; On-site; SGD 60,000 - 85,000; Full time

Job summary

The National University of Singapore seeks a capable recruitment and data operations professional to recruit, train and supervise staff conducting participant interviews and data collection for multiple studies.

You will manage study visit scheduling, update the operations database, and ensure consent and data forms are securely stored, with a focus on quality and timely reporting.

Qualifications

• A degree holder, preferably from a biomedical or life science discipline.
• Minimum 3 years of working experience and 2 year of supervisory experience
• Clear, good communication and writing skills
• Careful and meticulous with data and fund management
• Fluent in English and at least 1 other local language (Malay or Chinese) to communicate with participants
• Proficient in Microsoft applications
• Familiarity with using Redcap or equivalent survey building application and Power Automate will be an advantage

Responsibilities

• Recruit, train, assess and supervise personnel performing recruitment and interviewing to ensure quality of the participant data.
• Manage the recruitment listings and study visit scheduling to ensure response rates and operating capacity are maximised, and project timelines are being met
• Design, test, implement and review new workflows or surveys
• Review fieldwork data and process quality, including conducting vendor audits
• Ensure participant information in the operations database is updated and accurate and the completed consent and data forms are accounted for and securely stored
• Record and track the submission, rework or rejection of consent forms and questionnaires and generate reports on data quality
• Investigate participant complaints and incidents and implement appropriate actions for continual improvement of processes and service
• Update IRB protocols and reports and consent forms
• Update SOPs, guides and work instructions for fieldwork
• Verify monthly payments to vendors
• Manage the cash and vouchers for the reimbursement to participants of various projects

Skills

Communication

Data management

Supervisory experience

Fluent English

Microsoft Office

Education

Biomedical or life science degree

Tools

REDCAP

Power Automate

Job description

Company description:

The National University of Singapore is the national research university of Singapore. Founded in 1905 as the Straits Settlements and Federated Malay States Government Medical School, NUS is the oldest higher education institution in Singapore

Job description:

Job Description

Duties & Responsibilities

• Recruit, train, assess and supervise personnel performing recruitment and interviewing to ensure quality of the participant data.
• Manage the recruitment listings and study visit scheduling to ensure response rates and operating capacity are maximised, and project timelines are being met
• Design, test, implement and review new workflows or surveys
• Review fieldwork data and process quality, including conducting vendor audits
• Ensure participant information in the operations database is updated and accurate and the completed consent and data forms are accounted for and securely stored
• Record and track the submission, rework or rejection of consent forms and questionnaires and generate reports on data quality
• Investigate participant complaints and incidents and implement appropriate actions for continual improvement of processes and service
• Update IRB protocols and reports and consent forms
• Update SOPs, guides and work instructions for fieldwork
• Verify monthly payments to vendors
• Manage the cash and vouchers for the reimbursement to participants of various projects

Qualifications

1. A degree holder, preferably from a biomedical or life science discipline
2. Minimum 3 years of working experience and 2 year of supervisory experience
3. Clear, good communication and writing skills
4. Careful and meticulous with data and fund management
5. Fluent in English and at least 1 other local language (for examples Malay or Chinese) to be able to understand and communicate with research participants who are only able to speak Malay or Chinese
6. Proficient in Microsoft applications
7. Familiarity with using Redcap or equivalent survey building application and Power Automate will be an advantage