Senior Assistant Manager, Group Service Transformation (Digital Operations Specialist)

National University Polyclinics; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

An established industry player is looking for a Senior/Assistant Manager to lead digital operations transformation. This pivotal role involves managing staff and patient feedback, implementing training programs, and mapping digital integration opportunities to enhance the patient experience. The ideal candidate will thrive in a dynamic environment, demonstrating strong organizational skills and the ability to adapt messaging to various audiences. Join a forward-thinking team dedicated to making healthcare more accessible and efficient through digital innovation. If you are passionate about improving patient experiences and have a knack for engaging stakeholders, this opportunity is perfect for you.

Qualifications

• Degree from a reputable university in relevant fields.
• 2+ years of experience in healthcare operations.

Responsibilities

• Manage feedback on phygital experiences across NUHS institutions.
• Implement staff training to enhance digital adoption.

Skills

Excellent communication skills

Staff engagement strategies

Interpersonal skills

Adaptability

Organizational skills

Education

Degree in Business Administration

Degree in Marketing

Degree in Science

Degree in Engineering

Degree in Information Technology

Job description

Senior/Assistant Manager, Group Service Transformation (Digital Operations Specialist)

Job ID: 5976

Job Function: Administration

Institution: National University Health System

Senior / Assistant Manager, Group Service Transformation (Digital Operations Specialist)

Group Service Transformation is seeking a skilled and confident professional to take on the role of Digital Operations Specialist. The successful candidate will play a pivotal role in driving the digital adoption of the NUHS App, ensuring that NUHS is digital-ready and digital-first. Reporting to the Head, User Engagement and Phygital Experience Section, you will:

Job Responsibilities:

• Manage staff and patient feedback (email, app store, phone and on-site) on the phygital experiences across NUHS institutions.
• Implement staff training and orientation to share best practices with staff on enhancing the patient experience with digital adoption.
• Map out digital integration opportunities within key ground workflows and implement solutions to identified gaps for process improvement.
• Walk the ground to ensure the smooth operation of the NUHS phygital experience across outpatient clinics.
• Support institution operations teams in navigating change management for the transition to a digital-first environment.

Job Requirements:

• Have a degree from a reputable university with good academic results in Business Administration, Marketing, Science, Engineering, Information Technology or equivalent.
• At least 2 years of working experience in healthcare, preferably in operations.
• Adaptable and agile.
• Proven experience in developing and implementing successful staff engagement strategies.
• Excellent communications skills with strong training competency.
• Ability to adapt messaging to different audience segments.
• Demonstrate good interpersonal skills.
• Comfort in addressing public members and staff.

This role is best suited for a highly motivated individual to thrive in a fast-paced, dynamic environment where agility and precision are key. The ideal candidate is conscientious, detail-oriented and adaptable, capable of managing multiple priorities while maintaining a high standard of quality and efficiency. This role requires strong organisational skills and the ability to consistently deliver results under tight deadlines. We want someone who takes pride in his/her work and has a strong record to show.