Senior/ Assistant Manager/ Executive, Service Operations (Inpatient)

National University Polyclinics; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic leader to oversee ward operations and enhance patient services. This role involves leading a team of frontline staff, ensuring high service standards and operational excellence. You will be responsible for driving continuous improvement initiatives, managing staff deployment, and fostering a collaborative environment. The ideal candidate will possess strong communication and interpersonal skills, with a passion for service excellence. If you thrive in a fast-paced environment and are eager to make a difference in patient care, this opportunity is perfect for you.

Qualifications

• Degree in any discipline with a preference for Healthcare or Business.
• Minimum 2 years of operational experience with supervisory experience preferred.

Responsibilities

• Oversee ward operations and ensure efficient workflows.
• Lead service recovery efforts and implement improvements based on feedback.
• Manage staff deployment and provide coaching for service excellence.

Skills

Communication Skills

Interpersonal Skills

Problem-Solving

Team Management

Operational Leadership

Education

Degree in any discipline

Preferably in Healthcare, Business, or service-related fields

Job description

Job ID: 7702

Job Function: Administration

Purpose of Role

Lead and support a team of frontline service staff to ensure seamless ward operations, high service standards, coordinated patient services, and effective execution of assigned services and projects.

Key Responsibilities

1. Operational Leadership, Excellence & Communication:
2. Oversee ward operations, ensuring efficient workflows and service delivery by Patient Service Associates (PSAs) and Patient Service Coordinators (PSCs).
3. Uphold high standards of service, safety, and 5S standards.
4. Lead or support service recovery efforts and implement improvements based on patient feedback.
5. Drive continuous improvement initiatives to enhance patient experience and operational efficiency.
6. Communicate key updates (e.g. policies, processes) clearly to frontline staff.
7. Collaborate with clinical and operational stakeholders to ensure coordinated patient care.

1. People & Team Management:
2. Plan and manage staff deployment, rosters, and manpower coverage.
3. Provide coaching and guidance to staff to uphold service excellence.
4. Develop, review and update training materials to support onboarding and capability building.
5. Foster team morale and engagement through active communication and recognition.

1. Reporting & Administration:
2. Ensure timely and accurate submission of reports.
3. Support emergency preparedness activities.
4. Participate in hospital or community events.
5. Undertake projects and assignments as delegated.

Requirements

Degree in any discipline, preferably in Healthcare, Business, or service-related fields.

Minimum 2 years of relevant operational experience; supervisory experience is preferred.

Experience in healthcare, hospitality, retail, or other service-focused sectors is an advantage.

Strong communication and interpersonal skills, with a passion for service excellence.

Proven ability to work independently, adapt quickly, and solve problems in a fast-paced environment.

A strong team player with a collaborative mindset and a willingness to support and learn from others.