(Senior) Assistant Manager/Executive, Clinical Ops, Specialised Support Services

National University Polyclinics; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a passionate individual to join its team as a (Senior) Assistant Manager/Executive. This role involves overseeing clinical operations, enhancing customer service, and managing business objectives within a dynamic healthcare environment. You will collaborate with various stakeholders to improve patient experiences and operational efficiency while leading a skilled team. If you are proactive, service-oriented, and eager to make a meaningful impact in healthcare, this is the perfect opportunity for you. Join us in transforming lives and contributing to a brighter future for our patients.

Qualifications

• Degree from a recognized institution required.
• Experience in healthcare is an advantage.

Responsibilities

• Manage daily operations and improve service levels.
• Achieve customer satisfaction and financial targets.
• Lead staff management and training initiatives.

Skills

Analytical Skills

Coordination Skills

Interpersonal Skills

Communication Skills

Customer Service Orientation

Multi-tasking Ability

Self-motivation

Education

Degree from a recognised institution

Tools

Microsoft Office Applications

Job description

(Senior) Assistant Manager/Executive, Clinical Ops, Specialised Support Services

Job ID: 7504

Job Function: Administration

Institution: National University Hospital

Career in the Hospital

Join our incredible team at the National University Hospital (NUH), where we believe that a hospital is more than just a workplace. Every day, we witness the remarkable impact that our healthcare professionals can have on individuals, families, and entire communities.

At NUH, we are driven by a shared purpose – to lend a helping hand to those in need, to be a source of support and healing, and to empower patients to live their best lives.

We are looking for passionate and committed individuals to join us as we transform lives and create a lasting impact in the lives of our patients. The impact you make at NUH will be profound, regardless of the role you take up in the hospital.

About NUH

The National University Hospital (NUH) is Singapore’s leading university hospital, with a proud heritage dating back to 1905 with the establishment of what’s now the NUS Yong Loo Lin School of Medicine. Our strong ties with the medical school have shaped us into a unique institution, allowing us to seamlessly integrate clinical care with teaching and research. As a university hospital, we go beyond the realm of providing tertiary medical care. We are a hub of knowledge and innovation, attracting healthcare professionals who are passionate about pushing boundaries and making significant contributions to the field.

About the Position

The (Senior) Assistant Manager/Executive will be responsible for the management of assigned clinical service(s) across the continuum of care, and achieving stated outcomes in customer service, volume & financial targets, processes and learning & growth perspectives.

Key Responsibilities

Operations

1. Manage daily operations of assigned service points, including front counter services, administrative, and operational matters, and partnering the Clinic/Nurse Manager and doctors to solve system and process issues.
2. Review departmental processes to improve overall key performance indicators/outcomes in the areas of total patient experience, operational efficiency and optimal resources utilisation (where applicable).
3. Assist with annual budget cycle by recommending required CAPEX and OPEX budget needs and preparing approval papers. Track and monitor approved budget to ensure optimal utilisation.
4. Participation in the following procurement processes:
5. Pre-RFP activities to collate data consumption and requirements
6. Product evaluation and vendor selection based on established procurement policies
7. Negotiation meetings to achieve best outcome for the Hospital
8. Work closely with internal and external stakeholders for Dept of Anaesthesia-specific infrastructure and/or building improvement projects to ensure:
9. adequate planning of project phases and spaces to minimise disruption to operations
10. user requirements are adequately captured in project specifications
11. site works are carried out in compliance to hospital standards e.g. infection control
12. projects are completed on time and within budget

Customer Service

1. Responsible for achieving customer satisfaction targets in partnership with the Reporting Officer.
2. Responsible for devising innovative ways to continually improve service levels.

Business Management

1. Responsible for achieving the volume and financial targets for the clinical services assigned, and be responsible for developing and carrying out business plans in conjunction with the clinical heads of departments/divisions to ensure that goals are reached.
2. Scope of business management includes annual financial budgeting and regular reviews with clinical heads of departments/divisions, and development of new services.

Staff Management

1. Manage a group of non-nursing staff providing customer services in service points, jointly with Clinic/Nurse Manager and conduct appraisals for these staff with inputs from the Clinic/Nurse Manager.
2. Responsible for ensuring that non-nursing staff receive appropriate induction, orientation and training so that they possess appropriate skills and knowledge to carry out their jobs.
3. Responsible for staff recruitment and retention to achieve a stable, skilled and motivated team, in partnership with the Clinic/Nurse Manager.

Others

1. Responsible for communication between staff and leadership of the hospital. He/She should ensure timely dissemination of information, escalation of issues, recommendation and implementation of solutions to problems.
2. Perform any other ad-hoc duties and projects assigned by reporting officer.

Key Requirements

1. Degree from a recognised institution
2. Good analytical, co-ordination, interpersonal and communication skills.
3. Proficient in Microsoft Office Applications.
4. Pro-active, self-motivated and able to perform under pressure.
5. Ability to multi-task, work independently and work in a team.
6. Service-oriented and customer-focused.
7. Working experience in the healthcare is an advantage.

Closing & Applications

When you join NUH, you become part of a dynamic and collaborative environment where expertise, knowledge, and compassion all come together.

Working in healthcare offers satisfaction that extends far beyond the ordinary. The smiles of gratitude from patients and the profound sense of fulfilment that comes from helping others cannot be measured. It is a career that allows for both personal and professional growth. The challenges you encounter in this rapidly evolving industry push you to constantly expand your knowledge and skills, as well as encourage lifelong learning.

Be a part of a team that gets to create a transformative healthcare experience for our patients and professionals alike.