Senior/ Assistant Manager (Ambulatory Ops)

National University Polyclinics; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Senior/Assistant Manager for Ambulatory Operations. This role involves collaborating with clinical leaders and stakeholders to enhance care models and clinical services. The ideal candidate will thrive in a fast-paced environment, embracing challenges and driving continuous improvements. You will play a pivotal role in ensuring patient satisfaction and operational excellence while managing resources effectively. If you are a proactive individual with a passion for healthcare innovation, this opportunity offers a chance to make a significant impact in a vital sector.

Qualifications

• 3-5 years of experience in healthcare or service industry preferred.
• Strong communication, teamwork, and analytical skills required.

Responsibilities

• Assist in planning and implementing new care models and clinical services.
• Support operations and continuous improvements in clinical services.

Skills

Interpersonal Skills

Analytical Skills

Teamwork

Problem Solving

Self-Motivation

Education

Basic Degree

Postgraduate Degree in Hospital Administration

Tools

SAP

EPIC

MS Office (Word, Excel, PowerPoint)

Job description

Senior/ Assistant Manager (Ambulatory Ops)

Job ID: 7729

Job Function: Administration

Job Title: Ambulatory Operations – Clinical Service Planning Operations

Responsibilities:

• Assist Clinical HOD(s) and internal/external key stakeholders to plan, develop and implement new care models and clinical services in respective clinical programme(s)/ department(s).
• Support the operations and continuous improvements of clinical services and programmes in inpatient and outpatient settings with respective internal and external stakeholders.
• Provide other aspects of Clinical Operations Support including but not limited to: Project Management, Workflow management, IT and System requirement, Financial assessment, Data Collection and Analysis, Resource management including budgetary planning, procurement, Event management & Logistics (on ad-hoc basis) and other administrative/ secretariat responsibilities.
• Translate and communicate the vision, strategic and business plans of the hospital and clinical department(s) to all relevant areas and ensure alignment of goals and objectives.
• Identify opportunities to implement or facilitate strategies with Clinical HOD(s) of the relevant medical specialty as assigned to ensure services meet evolving healthcare needs.
• Create a conducive environment to facilitate open communications and multi-disciplinary teamwork.
• Develop and implement strategies and plans for achieving customer satisfaction.
• Identify and monitor key clinical and operations performances and customer service standards to ensure patients’ satisfaction.
• Ensure adequate resources are provided for services and in alignment with the Hospital’s business and financial objectives.
• Set up programmes to promote continuous improvement and learning, as well as to facilitate auditing and reviewing of services.
• Any other projects and assignments as directed.

Requirements:

• Basic degree & Postgraduate degree in hospital and administrative preferred.
• 3 to 5 years of working experience in healthcare or service industry preferred.
• Strong interpersonal and communicative skills.
• Strong team-player, organised and analytical.
• Independent worker, with strong initiative and self-motivation.
• Comfortable with ambiguity, unchartered territory, enjoy challenges and problem solving.
• Embrace continuous improvements, innovation and changes.
• Proficient in SAP, EPIC and MS Office applications such as Words, Excel and Power Point.

If the role sounds interesting to you, please contact [e-mail] to understand more on the role. Please indicate the position that you are interested in the subject heading.

*Only Singapore Citizens and Singapore Permanent Residents may apply.