Senior/ Assistant Manager (Ambulatory Ops)

Vision Manpower Pte Ltd; Singapore; On-site; SGD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Clinical Operations Support professional to enhance healthcare services. In this role, you will collaborate with clinical leaders to innovate care models and improve patient satisfaction. Your expertise in project management and strong communication skills will be pivotal in aligning departmental goals with the hospital's strategic vision. This position offers a unique opportunity to work in a dynamic environment, driving continuous improvement and fostering teamwork. If you thrive in a challenging setting and are passionate about making a difference in healthcare, this role is perfect for you.

Qualifications

• 3-5 years experience in healthcare or service industry preferred.
• Strong team player with excellent communication skills.

Responsibilities

• Assist Clinical HODs in developing and implementing new care models.
• Support continuous improvements of clinical services and programmes.
• Manage projects, workflows, and resource allocation effectively.

Skills

Interpersonal Skills

Analytical Skills

Project Management

Communication Skills

Teamwork

Problem Solving

Initiative

Education

Basic Degree in Hospital Administration

Postgraduate Degree in Hospital Administration

Tools

SAP

EPIC

MS Office (Word, Excel, PowerPoint)

Job description

Responsibilities:

• Assist Clinical HOD(s) and internal/external key stakeholders to plan, develop and implement new care models and clinical services in respective clinical programme(s)/ department(s).

• Support the operations and continuous improvements of clinical services and programmes in inpatient and outpatient settings with respective internal and external stakeholders

• Provide other aspects of Clinical Operations Support including but not limited to: Project Management, Workflow management, IT and System requirement, Financial assessment, Data Collection and Analysis, Resource management including budgetary planning, procurement, Event management & Logistics (on ad-hoc basis) and other administrative/ secretariat responsibilities.

• Translate and communicate the vision, strategic and business plans of the hospital and clinical department(s) to all relevant areas and ensure alignment of goals and objectives.

• Identify opportunities to implement or facilitate strategies with Clinical HOD(s) of the relevant medical specialty as assigned to ensure services meet evolving healthcare needs.

• Create a conducive environment to facilitate open communications and multi-disciplinary teamwork.

• Develop and implement strategies and plans for achieving customer satisfaction.

• Identify and monitor key clinical and operations performances and customer service standards to ensure patients’ satisfaction.

• Ensure adequate resources are provided for services and in alignment with the Hospital’s business and financial objectives.

• Set up programmes to promote continuous improvement and learning, as well as to facilitate auditing and reviewing of services.

• Any other projects and assignments as directed.

Requirements

• Basic degree & Postgraduate degree in hospital and administrative preferred.

• 3 to 5 years of working experience in healthcare or service industry preferred.

• Strong interpersonal and communicative skills.

• Strong team-player, organised and analytical.

• Independent worker, with strong initiative and self-motivation.

• Comfortable with ambiguity, unchartered territory, enjoy challenges and problem solving.

• Embrace continuous improvements, innovation and changes.

• Proficient in SAP, EPIC and MS Office applications such as Words, Excel and Power Point

• Contract till 31 Mar 2026

EA Personnel Name: Asinah Holzem (R22111327)
EA License No: Vision Manpower Pte Ltd (02C5351)