Senior / Assistant Manager, Ambulatory Operations – Clinical Service Planning

JOB LIONS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A prominent local hospital seeks a dynamic candidate to support clinical operations. This role involves working with clinical leaders, driving operational improvements, and developing innovative service models to enhance patient care. Ideal for someone eager to grow within a healthcare environment, with a foundation in service management.

Benefits

Exposure to high-impact projects

Opportunities for professional development

Encouragement of learning and growth

Qualifications

• 3-5 years of experience in healthcare or service sector is advantageous.
• Strong communication, organized, and analytical.
• Comfortable with ambiguity and embraces change.

Responsibilities

• Collaborate with stakeholders to develop and implement care models.
• Support operational improvements in inpatient and outpatient services.
• Lead aspects of clinical operations including project management and financial analysis.

Skills

Communication

Interpersonal Skills

Organizational Skills

Analytical Skills

Adaptability

Initiative

Education

Basic degree

Postgraduate qualification in healthcare administration or related field

Tools

SAP

EPIC

MS Office (Word, Excel, PowerPoint)

Job description

Our client is looking for a dynamic and motivated individual to support the planning and operations of ambulatory and clinical services in a local hospital . This role offers the opportunity to work closely with clinical leaders and cross-functional teams in designing new care models and enhancing service delivery.

This position is ideal for candidates with a clinical operations background, but the company also welcomes individuals with limited healthcare experience who are eager to grow in a hospital operations environment.

Key Responsibilities

• Collaborate with Clinical Heads of Department (HODs) and internal/external stakeholders to plan, develop, and implement new care models and services.
• Support and drive operational improvements across inpatient and outpatient clinical programmes.
• Lead and coordinate various aspects of clinical operations, including:
  
  • Project management
  • Workflow design and optimisation
  • IT/system requirements gathering
  • Financial analysis and resource planning
  • Data collection, analysis and reporting
  • Procurement and budgeting
  • Event and logistics management
  • Administrative and secretariat support
• Translate and communicate hospital and departmental strategic objectives to ensure alignment across teams.
• Identify improvement opportunities and co-develop strategic initiatives with clinical leaders to address evolving healthcare needs.
• Foster a culture of open communication and interdisciplinary teamwork.
• Monitor and enhance customer service standards to ensure patient satisfaction.
• Ensure services are adequately resourced in line with financial and operational goals.
• Drive continuous improvement and quality assurance initiatives, including service audits.

Requirements

• A basic degree is required; a postgraduate qualification in healthcare administration or a related field will be preferred.
• 3–5 years of experience in the healthcare or service sector is advantageous, but not mandatory.
• Strong communication and interpersonal skills, with the ability to work effectively across teams.
• Organised, analytical, and able to work independently with initiative.
• Comfortable with ambiguity and adaptable to new challenges.
• Embraces change, innovation, and continuous improvement.
• Proficient in SAP, EPIC, and MS Office (Word, Excel, PowerPoint).

Benefits

• Work closely with clinical leadership in a hospital that values innovation and patient-centric care.
• Gain exposure to high-impact projects that shape future healthcare delivery.
• Opportunities for professional development and cross-disciplinary collaboration.
• Be part of a team that encourages learning, growth, and open communication.

Contract Duration : Until 31 March 2026 (Open to extension)