Senior Assistant, Front Office

CITY DEVELOPMENTS LIMITED; Singapore; On-site; SGD 25,000 - 35,000; Full time

Job summary

A leading hospitality group in Singapore is seeking a dedicated professional for reception duties, ensuring a smooth guest experience. The ideal candidate will have 1 to 2 years of experience in the hospitality industry, strong customer service skills, and the ability to work shifts. This role includes managing check-in/check-out procedures and resolving guest enquiries, making it a perfect opportunity for team players passionate about customer service.

Qualifications

• 1 to 2 years of relevant experience in the hospitality industry.
• Ability to work shifts as needed.
• Strong interpersonal and communication skills.

Responsibilities

• Manage check-in and check-out procedures professionally.
• Act as the first point of contact and provide concierge support.
• Address and resolve guest enquiries and concerns.

Skills

Customer service skills

Teamwork

Attention to detail

Job description

Responsibilities:

Reception duties

• Manage check-in and check-out procedures efficiently and professionally to ensure a smooth and welcoming guest experience.
• Handle all payment transactions accurately, including cash, credit card, and other forms of payment.
• Perform nightly audit procedures to reconcile daily transactions.

Customer Service

• Act as the first point of contact, providing friendly service and concierge support, including local tips and directions.
• Address and resolve guest enquiries, feedback, or concerns promptly and professionally, ensuring a positive experience.
• Assist with transportation arrangements, including booking taxis or private hire vehicles, airport transfers, and shuttle services.

Requirements

• At least 1 to 2 years’ relevant experience in hospitality industry
• Team Player
• Willing to work shift

City Developments Limited (CDL) is committed to fostering an inclusive culture that respects the diversity of its employees and stakeholders. As a signatory of the Employers Pledge for Fair Employment with TAFEP since 2008, CDL’s recruitment process adheres to strict guidelines on non-discrimination and fairness, regardless of gender, ethnicity, religion, or age.

Work Location

LE GROVE MANAGEMENT PTE LTD

32 Orange Grove Road Singapore 258354