Senior Assistant, Customer Service, Retail

city developments limited; Singapore; On-site; SGD 22,000 - 31,000; Full time

Job summary

City Developments Limited (CDL) is seeking a capable Customer Service/Administrative Assistant to handle customer enquiries and feedback for the mall. The role involves supporting marketing activities, gift redemptions, promotions and loyalty programs, and performing general administrative duties.

A 1–2 year relevant experience is expected, with strong MS Office skills and a proactive, team-oriented attitude.

Qualifications

• 1–2 years of relevant experience required.
• Proficient in MS Office and basic admin tasks.
• Excellent communication, problem solving and negotiation skills.

Responsibilities

• Address customer enquiries and feedback.
• Support marketing activities, gift redemptions, promotions and loyalty programs; handle admin duties.
• Perform any other duties as assigned.

Skills

MS Office

Communication

Problem solving

Negotiation

Multi-tasking

Team player

Independent work

Job description

Job Responsibilities:

• Attend to customer enquiries & feedback.
• Support the mall's marketing activities, gift redemptions, mall promotions & loyalty program and perform general admin duties.
• Any other duties as assigned.

Job Requirements:

• At least 1 to 2 years relevant experience.
• Proficient in MS Office.
• Pleasant disposition with outstanding communication, problem solving and negotiation skills.
• Ability to multi-task with high level of initiatives.
• Team player with ability to work independently.

City Developments Limited (CDL) is committed to fostering an inclusive culture that respects the diversity of its employees and stakeholders. As a signatory of the Employers Pledge for Fair Employment with TAFEP since 2008, CDL's recruitment process adheres to strict guidelines on non-discrimination and fairness, regardless of gender, ethnicity, religion, or age.