Senior Application Support Engineer

ALTROCKS TECH PTE. LTD.; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

An established industry player is seeking a skilled technical support specialist to enhance application performance and resolve issues efficiently. In this dynamic role, you will provide timely support for application-related incidents, collaborate with development teams, and drive continuous improvement in application support processes. You will be responsible for troubleshooting, monitoring application performance, and conducting root cause analysis to ensure optimal functionality. Join a forward-thinking company that values innovation and teamwork, and be part of a team that is committed to delivering exceptional application support while staying ahead of industry trends.

Qualifications

• Minimum 5 years experience in supporting enterprise-level applications.
• Strong technical knowledge in troubleshooting and log analysis.

Responsibilities

• Provide technical support for application incidents and service requests.
• Monitor application performance and implement enhancements.
• Collaborate with stakeholders for application improvements.

Skills

Troubleshooting

Log Analysis

Application Support

Collaboration

Problem Solving

Education

Bachelor's Degree in Computer Science or related field

Tools

Jira

Oracle Database

MySQL Database

Excel

Job description

1. Provide timely and effective technical support for application-related incidents and service requests.

2. Troubleshoot and resolve application issues, both independently and in collaboration with development teams.

3. Monitor application performance, identify bottlenecks, and implement performance enhancements.

4. Conduct root cause analysis for recurring issues and implement preventive measures.

5. Collaborate with internal stakeholders to gather requirements and provide recommendations for application improvements.

6. Maintain documentation related to application configurations, troubleshooting procedures, and known issues.

7. Participate in application deployment and release management activities.

8. Stay updated with industry trends and emerging technologies to drive continuous improvement in application support processes.

9. Support UAT and Interface Testing.

Requirements:

1. Must have minimum 5 years experience.
2. Strong technical knowledge and experience in supporting enterprise-level applications.
3. Proficiency in troubleshooting application issues, performing log analysis, and using monitoring tools.
4. Experience with databases and SQL query language.
5. Familiarity with software development life cycle (SDLC) and ITIL principles.

Preferred Skillset:

• Java
• Oracle Database
• MySQL Database
• Jira
• Excel