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A leading company in Singapore is seeking a Production Support Specialist with expertise in the Finacle application. The ideal candidate will be responsible for managing production issues, stakeholder communication, and operational improvements. The role requires strong experience in banking applications and a solid understanding of incident management processes.
Roles & Responsibilities
Responsibilities
End to End Handing of Finacle application production issues with work ranging from incident analysis, Code fix, SIT Testing, UAT Test planning (Scope, duration), UAT support for user, Source promotion to production. Finacle 10.x/ 11.x
Application improvements ranging from performance and operational improvements, identification and remediation of system and process Toils
Working in a stretch role to take forward production issues from analysis to production fix/deployment
Follow Production Support Processes and giving input to strengthen time to time
Providing status to leads, stakeholders and working with vendors to review the design/fix/enabling for production deployment
Own communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications with management
Coordinate recurring issues and ensure long-term resolution through proper Incident and Problem Management
Working with various teams like Infrastructure, development team to resolve, analysis of root cause for complex issues and outages
Strong stakeholder management skills with main focus on continuous service improvement, consistent delivery and stability of production
Must have Good functional knowledge of FINACLE v10 and v11 in Payments/ interfaces, GL/ Reconciliation, Loans (Retail and Corporate), Limits, CASA/ TD
Analyze incidents in Finacle Wealth management and provide solution/work around for the issues independently
Requirements
Strong experience in the Banking industry with minimum 6+ years in Run-the-Bank (RTB) lead role with a proven track record of working in Finacle environment Worked across modules of Finacle 10.x/ 11.x
Experience in Finacle application in code development, troubleshooting and fixes (Finacle ing, product, JRXML, Reports, etc)
Sound understanding of RDBMS / Unix / Large banking application
Strong team player, effective at communicating internationally and used to working closely with remote teams
Good knowledge of infrastructure technologies used, with focus on AIX/Oracle/Java
Solid understanding of BAU support, incident, problem management processes as well as escalation management across a diversified environment
Understanding of Risk Management, Disaster Recovery, Business Continuity, IT Security Architecture, and IT Regulatory Compliance
Present facts and recommendations effectively in oral and written form
Pro-active, independent, resourceful, and able to work in a team
High attention to detail with focus on understanding the issues with finding solutions