Senior Application Consultant

QUESS SINGAPORE; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading company in Singapore is seeking a Production Support Specialist with expertise in the Finacle application. The ideal candidate will be responsible for managing production issues, stakeholder communication, and operational improvements. The role requires strong experience in banking applications and a solid understanding of incident management processes.

Qualifications

• Minimum 6 years of experience in a Run-the-Bank role.
• Strong functional knowledge of Finacle v10 and v11.
• Experience in troubleshooting, coding, and incident management.

Responsibilities

• End to end handling of Finacle application production issues.
• Coordinate with teams for recurring issues and long-term resolutions.
• Manage communication during incidents and escalations.

Skills

Incident analysis

Code fix

SIT Testing

UAT support

Stakeholder management

Incident Management

System and process improvement

Root cause analysis

Tools

Finacle

RDBMS

Unix

AIX

Oracle

Java

Job description

Roles & Responsibilities

Responsibilities

End to End Handing of Finacle application production issues with work ranging from incident analysis, Code fix, SIT Testing, UAT Test planning (Scope, duration), UAT support for user, Source promotion to production. Finacle 10.x/ 11.x

Application improvements ranging from performance and operational improvements, identification and remediation of system and process Toils

Working in a stretch role to take forward production issues from analysis to production fix/deployment

Follow Production Support Processes and giving input to strengthen time to time

Providing status to leads, stakeholders and working with vendors to review the design/fix/enabling for production deployment

Own communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications with management

Coordinate recurring issues and ensure long-term resolution through proper Incident and Problem Management

Working with various teams like Infrastructure, development team to resolve, analysis of root cause for complex issues and outages

Strong stakeholder management skills with main focus on continuous service improvement, consistent delivery and stability of production

Must have Good functional knowledge of FINACLE v10 and v11 in Payments/ interfaces, GL/ Reconciliation, Loans (Retail and Corporate), Limits, CASA/ TD

Analyze incidents in Finacle Wealth management and provide solution/work around for the issues independently

Requirements

Strong experience in the Banking industry with minimum 6+ years in Run-the-Bank (RTB) lead role with a proven track record of working in Finacle environment Worked across modules of Finacle 10.x/ 11.x

Experience in Finacle application in code development, troubleshooting and fixes (Finacle ing, product, JRXML, Reports, etc)

Sound understanding of RDBMS / Unix / Large banking application

Strong team player, effective at communicating internationally and used to working closely with remote teams

Good knowledge of infrastructure technologies used, with focus on AIX/Oracle/Java

Solid understanding of BAU support, incident, problem management processes as well as escalation management across a diversified environment

Understanding of Risk Management, Disaster Recovery, Business Continuity, IT Security Architecture, and IT Regulatory Compliance

Present facts and recommendations effectively in oral and written form

Pro-active, independent, resourceful, and able to work in a team

High attention to detail with focus on understanding the issues with finding solutions