Senior Annotation Analyst - Singaporean English

Apple; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

A leading company is seeking a Senior Annotation Analyst to enhance user experience and oversee Siri response evaluations. The role requires expertise in Singaporean English and analytical skills to provide feedback for improvements. You will coach and mentor team members to achieve production goals within a culturally rich environment, focusing on user experience and process efficiencies.

Qualifications

• Proven expertise in Singaporean English dialect with comprehension and grammar.
• Cultural knowledge across regions where Singaporean English is spoken.
• Experience in business process solutions to increase efficiencies.

Responsibilities

• Evaluate Siri responses and provide quality and procedural guidance.
• Use analytical skills to track and report trends.
• Coach team members to improve quality and production results.

Skills

Expertise in Singaporean English dialect

Cultural knowledge across domains

Excellent English reading and writing skills

Data analytics experience

Attention to detail

Active listening skills

Education

Bachelor's degree or equivalent experience

Tools

ML data annotation tools

Job description

As part of the Annotation team, you play a central role in enhancing the user experience and team collaboration. As a Senior Annotation Analyst, you'll use your language and cultural expertise, along with analytical skills, to evaluate Siri responses against guidelines. In addition to achieving your productions goals, you will provide procedural, quality, and tools guidance to Annotation Analysts. You will be an SME on Singaporean English comprehension and cultural understanding, providing coaching to team members to increase quality and production results for the organization, in addition to using your analytics skills to track, evaluate and report trends. You will apply your locale-specific knowledge to support other high priority and business critical needs. You'll provide feedback for improvements to existing tooling that can increase annotation throughput and quality. Your flexibility and the ability to prioritize tasks is essential. We focus on the user experience, thinking creatively on how customers use Siri and use this knowledge for improvements.

Minimum Qualifications

• Proven expertise in the Singaporean English dialect with excellent comprehension, grammar, vocabulary, spelling, and understanding of colloquial expressions unique to Singapore
• In depth knowledge of the regions and cultural variations where Singaporean English is spoken
• Cultural knowledge across domains such as science, history, sports, geography, lifestyle, trends and popular culture in Singapore
• Excellent English reading, comprehension and writing skills
• Excellent active listening skills with the ability to understand verbal nuances
• Knowledge of ML data annotation process, related tools and software
• Ability to analyze and provide accurate reporting including error trends and root cause analysis
• Experience in devising business process, best practice solutions to increase efficiencies
• Proven expertise navigating systems and tools, regularly sharing best practices with team members
• Demonstrates integrity and focuses on customer privacy
• Experience with changing work-flows and responsibilities
• Bachelors degree or equivalent work experience required
• Successful completion of a pre-employment assessment and background check
• Successful completion of initial training and certification testing
• Makes space to listen, learn, and amplify diverse perspectives and experiences
• Actively seeks out opportunities to champion and celebrate inclusion and diversity

Preferred Qualifications

• Experience working with language data (e.g. research, analysis, translation, review)
• Aptitude for acquiring advanced technical skills, an eagerness to learn and take on new challenges
• Proven attention to detail and critical thinking skills in evaluation of Siri's language usage and dialect
• Data analytics experience is highly desirable
• Passion for coaching and mentoring
• Ability to effectively tailor communication and style to differing audiences with excellent presentation skills and experience developing Keynote content