Senior AI Infra. Specialist

TOSS-EX PR PTE. LTD.; Singapore; On-site; SGD 80,000 - 105,000; Full time

Job summary

A technology solutions provider in Singapore is seeking an experienced professional to support AI infrastructure design, deployment, and maintenance. You will be responsible for pre-sales technical support, installation of AI systems, and issue diagnosis. The ideal candidate has over 5 years of experience in server OEM, understands Nvidia products, and possesses strong communication skills. This role offers a chance to work with leading-edge technology.

Qualifications

• Bachelor's degree or above in Computer Science, Electronics, Communications, or related fields.
• More than 5 years of experience in server OEM or related fields.
• Familiarity with mainstream server hardware architectures.

Responsibilities

• Responsible for pre-sales technical support for AI servers and related hardware.
• Install AI infrastructure at designated locations.
• Diagnose issues of AI infrastructure and identify root causes.

Skills

Experience with Nvidia GPU ecosystem

Team spirit

Customer service awareness

Good English reading and writing skills

Education

Bachelor's degree in Computer Science or related fields

Tools

NVIDIA AI products (e.g., B200, GB200, GB300)

Server hardware architectures (CPU/GPU, memory, storage)

Job description

Job Summary

As a key role within the AI service division, this position is responsible for supporting the design, deployment, and maintenance of AI infrastructure. Candidates must possess rich practical experience, with a strong focus on the Nvidia GPU ecosystem.

Job Responsibilities

• Pre-sale Tech. Support
  • Responsible for pre-sales technical support for AI servers and related hardware products, including demand research, solution design, performance evaluation, and technical communication.
  • Gain in-depth understanding of customers' AI application scenarios (such as large model training, inference, HPC computing, data analysis, etc.) and provide optimal server configuration and system architecture solutions.
  • Assist the sales team in preparing pre-sales technical documents, bidding documents, solution PPTs, and conduct technical demonstrations and presentations.
  • Participate in POC testing, performance optimization, and technical verification to ensure solutions meet customers' business objectives.
• Deployment Support
  • Install AI infrastructure at designated locations with or without partners, including Physical Deployment, Logical Configuration, and Operation Enabling.
  • Physical Deployment: Physical onsite network and computer installation; Cabling and labelling.
  • Logical Configuration: Network and computer logical configuration; System testing and benchmarking.
  • Operation Enabling: Deliver configuration and operation documents; Setup fundamental operation tools, e.g., monitoring.
• Maintenance Support
  • Diagnose the detected issues of AI infrastructure and identify the root cause.
  • Fix the failures/errors by H/W replacement, software upgrade or other workarounds.
  • Escalate to vendor if requires extra support.

Qualifications and Skills

• Bachelor's degree or above in Computer Science, Electronics, Communications, Information Engineering, or related fields.
• More than 5 years of work experience in server OEM or related fields (such as AI computing, big data platforms, HPC).
• Familiar with mainstream server hardware architectures (CPU/GPU, memory, storage, network), and have in-depth understanding of computing platforms such as NVIDIA, Intel.
• Experience in deploying and/or maintaining large-scale Nvidia AI infrastructure, including one of these three products (B200, GB200 or GB300).
• Have good team spirit, learning ability, and customer service awareness.
• Good English reading and writing skills, able to read English technical documents and conduct basic oral communication.