Senior Aftersales Manager

VOLKSWAGEN GROUP SINGAPORE PTE LTD; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading company in the automotive industry seeks a Senior Aftersales Manager responsible for enhancing service operations, workshop oversight, and parts management. The ideal candidate will possess extensive experience in automotive aftersales and strong leadership skills, focused on operational efficiency and exceptional customer satisfaction.

Qualifications

• At least 8 years of experience in automotive aftersales.
• 3 years in a leadership role.
• Fluency in English.

Responsibilities

• Lead a team of service professionals and optimize operations.
• Manage parts inventory and warranty processes.
• Ensure customer satisfaction and financial health.

Skills

Leadership

Communication

Problem-Solving

Customer Service

Strategic Planning

Education

Degree in Automotive Technology

Degree in Mechanical Engineering

Degree in Business Management

Tools

Microsoft Office

Job description

Are you a seasoned leader in the automotive industry with a passion for delivering exceptional customer service and operational excellence? We’re looking for a Senior Aftersales Manager to take charge of our service, workshop, and parts operations—ensuring efficiency, profitability, and top-tier customer satisfaction.

What You’ll Be Doing:

Service Operations

• Lead and inspire a team of service professionals, including admin staff and external support teams.
• Ensure every customer interaction reflects our commitment to quality and care.
• Resolve service issues promptly and professionally to maintain high satisfaction levels.
• Boost service revenue through strategic upselling and capacity planning.
• Work cross-functionally to align aftersales efforts with broader business goals.
• Monitor budgets and control costs to maintain financial health.

Workshop Oversight

• Supervise daily workshop activities and support team development.
• Analyze performance metrics and guide improvements in productivity.
• Optimize scheduling to ensure efficient use of time and manpower.

Parts & Inventory Management

• Direct the warehousing team to maintain accurate and efficient stock levels.
• Plan and manage parts orders in line with performance targets.
• Minimize obsolete inventory and ensure timely stock rotation.
• Maintain a clean, organized, and audit-ready warehouse environment.
• Oversee storage planning and ensure compliance with manufacturer standards.

Warranty Administration

• Manage the warranty process and ensure all claims meet compliance standards.
• Support the warranty team in maintaining accuracy and efficiency.

What You Bring:

• A degree in Automotive Technology, Mechanical Engineering, or Business Management.
• At least 8 years of experience in automotive aftersales, including 3 years in a leadership role.
• Strong leadership, communication, and problem-solving skills.
• Customer-first mindset with a focus on continuous improvement.
• Proficiency in Microsoft Office and fluent English communication skills.