Senior Administrative Executive, Registry Services & Policy Dept

Be among the first applicants.

Accounting and Corporate Regulatory Authority

Singapore

SGD 30,000 - 70,000

Be among the first applicants.

2 days ago

Job description

What the role is:

The future of our service delivery will focus on higher value work, enabled by digital solutions. We offer interesting and challenging work experience in Service Delivery and Design of Digital Services. You can look forward to opportunities to transform service delivery through leveraging new technologies to deliver services that are customer-centric, data-driven, seamless and efficient.

What you will be working on:

Provide advisory to customers’ queries/feedback through different customer touch points, ensuring that issues are resolved and service standards are met.
Handle exception/escalation cases to provide high value business advice & assistance.
Review and process customers’ applications/appeals relating to business and corporate registry schemes and regulations.
Analyze customer’s feedback to identify areas for improvements and adopt design thinking concepts to propose feasible solutions to improve internal work processes or enhance service delivery to customers.
Involved in service initiatives or projects to improve service delivery.

What we are looking for:

Qualification in Business Management, Accounting or Finance related faculties.
Good interpersonal, communication and writing skills. Experience in external customer-facing roles will be ideal.
Resourceful and able to work independently in a team environment.
Proactive in acquiring new knowledge and adapting to changes.
IT savvy and proficient in Microsoft Office applications.

About Accounting and Corporate Regulatory Authority:

At ACRA, we make Singapore a trusted and best place for business. Our people are proactive self-starters, empowered to create value and grow their careers in an environment that fosters trust and respect. Join us to make a difference!