Senior Account Manager, Singapore

UnFoldMart; Singapore; Hybrid; SGD 72,000 - 95,000; Full time

Benefits offered by this job

Performance bonus

Direct line to the Director

Medical benefits

18 days annual leave

Job summary

UnFoldMart in Singapore is seeking a senior Account Lead to manage APAC relationships in a hybrid, Singapore-based role. You will own key accounts end to end, from relationship and planning to delivery and growth, supported by design, web, SEO and performance teams.

You will drive renewals, upsells and referrals, manage scopes, estimates, and on-time billing while collaborating with remote teams across time zones to ensure exceptional client outcomes.

Qualifications

• 5+ years in account or client service management at a creative, digital or marketing agency.
• Led senior client relationships and grown accounts in value.
• Confident with scope, budgets and commercial conversations.
• Work well with remote delivery teams across time zones.

Responsibilities

• Own key APAC accounts end to end: the relationship, the plan, the delivery and the growth.
• Brief the studio clearly, protect timelines and check quality before anything reaches the client.
• Turn delivery into renewals, upsells and referrals.
• Join pitches for APAC prospects and help close them.

Skills

Account management

Client relationships

Commercial conversations

Remote delivery teams

Job description

Singapore · Full-time, permanent · 5+ years agency account management · English fluent · Reports to the Director

Work mode: Hybrid

Lead our most important APAC relationships

From Singapore holding groups to regional consumer brands, UnFoldMart's APAC clients trust us with their identity, their websites and their growth. We need a senior account lead who makes every one of them feel like our only client.

You'll own key accounts end to end: the relationship, the plan, the delivery and the growth, with our design, web, SEO and performance studio behind you.

What you will own

• Key accounts. Be the senior day-to-day lead for our most important APAC clients
• Account planning. Quarterly plans, reviews and roadmaps that keep clients ahead
• Delivery. Brief the studio clearly, protect timelines and check quality before anything reaches the client
• Growth. Turn delivery into renewals, upsells and referrals
• Commercials. Scopes, change requests, estimates and on-time billing
• New business support. Join pitches for APAC prospects and help close them

Your first 90 days

• Days 1 to 30: Meet every client you'll lead, audit status, risks and opportunities
• Days 31 to 60: Account plans agreed with each client, delivery running on schedule
• Days 61 to 90: First upsell or extension signed, and a client health score in place

You will thrive here if you

• Have 5+ years in account or client service management at a creative, digital or marketing agency
• Have led senior client relationships and grown accounts in value
• Are confident with scope, budgets and commercial conversations
• Work well with remote delivery teams across time zones
• Stay calm and solution-focused when things go wrong

Bonus points: branding, website or performance marketing projects; experience across Southeast Asia.

What you get

• S$72,000 to S$95,000 per year, plus a performance bonus
• Senior client ownership and a direct line to the Director
• International colleagues across Europe, India and Canada
• 18 days of annual leave (Singapore legal minimum: 7 to 14 days by length of service), plus public holidays and medical benefits

UnFoldMart is an equal-opportunity employer and considers applications fairly in line with the Tripartite Guidelines on Fair Employment Practices.