Senior Account Manager - Global Payments Solution - Corporate and Institutional Banking

HSBC; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A global financial services provider is seeking a Senior Account Manager - Global Payments Solution in Singapore. This role involves managing the liquidity and cash management needs for a portfolio of clients, ensuring client satisfaction, and retaining revenue. The ideal candidate will have strong relationship management skills and experience in treasury operations. Benefits include a dynamic work environment with opportunities for growth.

Qualifications

• Experience in cash management and liquidity needs.
• Exceptional stakeholder management skills.
• Ability to adapt to various demands of different clients.

Responsibilities

• Manage cash management needs of a diverse portfolio.
• Retain annual revenue and support client growth.
• Work cross-functionally for improved client interactions.

Job description

Some careers shine brighter than others

If you’re looking for a career that will help you stand out, join HSBC and fulfill your potential. Whether you want a career that could take you to the top or simply take you in an exciting new direction, HSBC offers opportunities, support, and rewards that will take you further.

Global Payment Solutions (GPS) is made up of nearly 10,000 colleagues across 58 countries and territories. This business is uniquely positioned to help clients make payments across borders, currencies, and regulations quickly and efficiently with dedicated in-country and regional support. Our expertise in this area is repeatedly recognized by industry’s leading publications and associations, with numerous global, regional, and country awards.

We are currently seeking a high-caliber professional to join our team as a Senior Account Manager - Global Payments Solution.

Principal Responsibilities

• Manage the liquidity and cash management needs of a portfolio of Financial Institutions, Multi-National Corporations, and Local Corporates. Maintain relationships with key influencers in the client’s local or regional Treasury and Finance organization.
• Be accountable for retaining the annual revenue of your portfolio, including capturing new opportunities and supporting client growth (revenue targets included in scorecard).
• Continuously adapt to balance and prioritize different demands of your portfolio while managing multiple stakeholder requirements.
• Engage with your clients’ operational and Treasury teams as needed or agreed, including Treasury Operations, IT teams, and the wider Finance and Treasury organizations.
• Gather and maintain detailed knowledge of your clients’ Treasury operations and how they interface with HSBC products and services.
• Work cross-functionally with internal partners (Operations, Technology, Sales, Relationship Managers) to coordinate client interactions and recommendations related to existing GPS business. Be flexible and willing to go beyond your work scope to ensure client satisfaction.
• Develop and deliver standard Client Service Reviews using key metrics to proactively identify issues and trends, such as payment flows, rejection and return rates, and industry benchmarks. Collaborate with clients and internal teams to remediate issues and improve metrics for client benefit.