Senior Account Manager (4 months FTC)

ROBERT WALTERS (SINGAPORE) PTE LTD; Singapore; Hybrid; SGD 60,000 - 80,000; Full time

Job summary

A global digital marketing agency in Singapore seeks a Senior Account Manager to manage high-value client accounts. The role includes crafting compelling briefs, driving account expansion, and mentoring junior colleagues. Ideal candidates have at least four years of experience, strong leadership skills, and proficiency in CRM systems. The company offers flexible working arrangements, competitive compensation, and a focus on personal growth.

Benefits

Flexible working arrangements

Discretionary annual bonus

Access to world-class learning resources

Qualifications

• Minimum four years' experience in client or account management in creative settings.
• Proven ability to deliver clear, persuasive recommendations.
• Strategic use of data platforms to drive decisions.

Responsibilities

• Manage high-value client accounts and act as the primary point of contact.
• Drive account expansion through identifying new opportunities.
• Ensure timely and flawless project delivery.

Skills

Client relationship management

Strategic account growth

Data analysis

Problem-solving

Leadership and mentorship

Tools

Salesforce

Job description

What you'll do:

As a Senior Account Manager, you’ll be at the heart of managing high-value client accounts in an energetic digital marketing setting. Your days will be filled with meaningful interactions as you bridge clients’ needs with internal teams’ talents—ensuring every project not only meets but exceeds expectations. You’ll craft compelling briefs that bring client visions to life, guide teams towards shared victories, and set the standard for best-in-class account management. By spotting opportunities for improvement and uplifting junior colleagues through mentorship, you’ll help drive both individual account wins and overall team progress.

Your ability to foster genuine collaboration across departments will be key in boosting efficiency and profitability while delivering exceptional service. If you love building lasting connections with clients, inspiring teams towards common goals, and thriving in an environment where business success goes hand-in-hand with personal fulfilment—this is your stage!

• Act as the go-to contact for designated client accounts, ensuring seamless communication and nurturing strong relationships at every touchpoint.
• Drive account expansion by enthusiastically identifying fresh opportunities to introduce new products, services, or initiatives that perfectly align with client goals.
• Translate client business objectives into clear strategies that showcase how the agency’s work delivers real value and measurable results.
• Capture detailed recaps after every client meeting and share actionable next steps with all stakeholders to keep everyone connected and informed.
• Work hand-in-hand with internal project management teams to coordinate timelines and guarantee projects are delivered promptly and flawlessly.
• Take full responsibility for client renewals by fostering robust relationships that inspire long-term loyalty and satisfaction.
• Monitor essential client health metrics such as profitability, net revenue growth, NPS scores, and project evaluations—proactively implementing plans to boost performance.
• Stay ahead of industry trends so the agency remains a forward-thinking partner ready to deliver cutting-edge solutions.
• Collaborate effortlessly with cross-functional teams—including project management, billing, and creative—to ensure every project is executed seamlessly from start to finish.
• Maintain meticulous client data in Salesforce to support reliable reporting and empower smart business decisions.

What you bring:

To shine as a Senior Account Manager here, you’ll bring rich experience managing complex accounts in fast-evolving agency settings. Your background should reflect not only technical skill in using CRM tools like Salesforce but also an intuitive ability to turn data into actionable insights. You’re known for building warm inter-personal connections—both within cross-functional teams and directly with clients—ensuring smooth project journeys from start to finish. Your empathetic style means you naturally support others’ growth; this extends into your mentorship approach which uplifts junior colleagues. A deep understanding of commercial drivers lets you align organisational solutions with broader business aims while always keeping clients’ best interests front-of-mind. Adaptability is second nature: you flourish when navigating change or ambiguity by drawing on your resourcefulness and passion for ongoing learning.

• At least four years’ experience in client or account management within creative agencies, advertising firms, digital production houses or localisation environments—showcasing your ability to build trust-based relationships.
• A proven knack for delivering clear, persuasive recommendations that empower both internal teams and external clients to take action confidently.
• Strategic use of data platforms (both client-side and agency-side) to streamline workflows, extract valuable insights, and drive decisions focused on maximising return on investment.
• A proactive mindset paired with strategic thinking skills that help you anticipate needs and spot exciting new opportunities for clients.
• Excellent problem-solving abilities combined with a calm approach when navigating challenges or resolving conflicts within projects or teams.
• Demonstrated experience leading cross-functional groups—ensuring effective collaboration and timely delivery of outstanding work that delights clients.
• Solid commercial acumen enabling you to align agency offerings with evolving client goals while achieving sustainable account growth.
• High proficiency in CRM systems such as Salesforce—with meticulous attention given to data integrity for accurate reporting purposes.
• Proven leadership qualities including mentoring junior team members towards their own professional development within a supportive framework.
• A commitment to continuous improvement by embracing feedback as well as learning from any bumps along the way.

What sets this company apart:

This organisation shines as a global leader in digital marketing by wholeheartedly embracing diversity of thought alongside inclusive teamwork. Employees are welcomed into an environment where every perspective is valued—fueling innovation that consistently sets new standards across the industry. The company’s unique blend of technology enthusiasts, creative minds, media specialists, and data experts creates an inspiring atmosphere where everyone’s contribution matters deeply. Personal growth is actively encouraged through structured self-development time each month plus access to world-class learning resources via their proprietary platform. Flexible working arrangements let you shape your schedule around what works best for you—whether it’s remote work up to 60% of the time or choosing hours between 8am–6:30pm. Recognition comes not only through competitive compensation but also via participation in a discretionary annual bonus scheme designed to reward outstanding performance. Above all else, this is an organisation where business success goes hand-in-hand with personal fulfilment; your achievements are celebrated within a culture built on trust, respect, empathy—and genuine care for every team member’s wellbeing.

What's next:

If you’re excited by the prospect of making an impact in an inclusive global agency where your talents will truly shine—now’s your time!

Apply today by clicking on the link below; take the leap towards shaping your future in marketing.

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.:R22104739 Siti Aishah Binte Jamall Abd Nassir