Senior Account Manager

Sandpiper; Singapore; On-site; SGD 100,000 - 140,000; Full time

Job summary

Sandpiper, a fast-growing reputation and policy management consultancy, seeks a Senior Account Manager to lead internal communications programmes for a dedicated client in Singapore, with responsibilities spanning strategic counsel and day-to-day client service. The role focuses on delivering impactful communications that align with business objectives across the APAC region.

The candidate will be based in Singapore and work for clients across Asia Pacific, building strong stakeholder

Qualifications

• Bachelor's degree in communications, journalism, business or related field.
• 5-7 years of relevant communications experience.
• Financial or professional services experience would be an advantage.
• Strong client servicing and account management skills.
• Excellent writing, presentation and communication skills.
• Good interpersonal and presentation skills.

Responsibilities

• Lead and manage the planning, coordination and execution of internal communications programmes for the assigned client.
• Provide strategic counsel and recommendations to the client, ensuring communications activities align with business objectives and stakeholder needs.
• Build and maintain strong client relationships, acting as a trusted day-to-day adviser and ensuring responsive, high-quality client servicing.
• Track time effectively and manage resources efficiently, ensuring the timely delivery of high-quality work.
• Consistently deliver high standards of client work, demonstrating strong attention to detail, sound judgement and accountability.

Skills

Strong client servicing

Account management

Excellent writing

Presentation skills

Communication skills

Interpersonal skills

Education

Bachelor's degree in communications, journalism, business or related field

Job description

Sandpiper, one of the fastest growing reputation and policy management consultancies in the world, is seeking a talented and entrepreneurial individual to join our financial services practice in Singapore as a Senior Account Manager. The successful candidate will be based in Singapore but will work for our clients across the Asia Pacific region.

Our team is trusted advisors to industry leaders and market disruptors. We combine strong regional market and industry understanding with global perspectives. Our expertise spans corporate communications, healthcare, financial services, and capital markets communications, professional services, ESG and sustainability, brand PR, media relations, public affairs and public policy, and technology.

Operating with one global P&L, we harness new technologies to deliver advisory backed by rigorous research and deep insights, and to meet the evolving needs of our clients quickly and effectively wherever they are in the world.

Our firm is built around a simple proposition: by hiring the right people to do smart thinking, and equipping them with the right technologies and tools, we deliver results and business benefits for our clients. Our clients are diverse, ranging from the world’s leading asset managers, insurers, and banks to disruptive technology firms that are reshaping the way commerce is carried out.

We partner with some of the world’s leading businesses and brands to develop effective, evidence-based communications strategies and programmes.

Overview

A Senior Account Manager at Sandpiper is responsible for the day-to-day management and delivery of internal communications programmes for a dedicated client, playing a key role in providing strategic counsel and ensuring the high-quality execution of client activities.

The Senior Account Manager serves as a key point of contact for the client, builds strong stakeholder relationships, provides strategic and operational support, and ensures the effective planning and implementation of internal communications initiatives.

The role focuses on delivering impactful internal communications that support the client's business objectives, strengthen employee engagement and ensure consistent and effective messaging across the organisation.

At a general level, the responsibilities include the following:

• Apply strong communications and consultancy skills with enthusiasm, professionalism and proactivity.
• Lead and manage the planning, coordination and execution of internal communications programmes for the assigned client.
• Provide strategic counsel and recommendations to the client, ensuring communications activities align with business objectives and stakeholder needs.
• Build and maintain strong client relationships, acting as a trusted day-to-day adviser and ensuring responsive, high-quality client servicing.
• Track time effectively and manage resources efficiently, ensuring the timely delivery of high-quality work.
• Consistently deliver high standards of client work, demonstrating strong attention to detail, sound judgement and accountability.

Client handling and account management

• Responsible for effective and timely delivery of all account actions.
• Oversee all client contact, taking the lead in client meetings, and leading day-to-day client counsel.
• Independently manage projects on larger accounts.
• Encourage the team to think about innovative ways to present ideas and work to clients.
• Foster and maintain peer level interagency relationships.
• Lead relationship building initiatives with clients.
• High level of written and verbal communication.

Strategy and innovation

• Works with clients and teams to articulate a brief and how to respond.
• Shows confidence in use of research, insights and planning tools available.
• Understands how to find, analyse, and apply insights to inform planning and strategy development.
• Develops proposal drafts and take the lead on strategy for smaller programmes.
• Understands and applies knowledge of emerging trends and technologies.
• Challenges clients and teams to think different and ensuring client programmes remain fresh.

Media and Industry relations

• Contributes to issues and crisis management.
• Actively fosters knowledge of business, political, industry and media trends and personalities and advises teams and clients how to take advantage.
• Liaises with third parties when additional expertise is required.

Requirements

• A bachelor’s degree in communications, journalism, business or a related field.
• 5-7 years of relevant communications experience
• Financial or professional services experience would be an advantage.
• Strong client servicing and account management skills.
• Excellent writing, presentation and communication skills.
• Good interpersonal and presentation skills

Sandpiper is a multi-award-winning agency, with a senior team of consultants and advisors with expertise to advise on some of the region’s most high-profile remits.